Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for day-to-day operational support of Comcast Government Services (CGS) Partners. Oversee quoting to execution and invoice reconciliation/reviews. Assist with oversight of pre and post sales communications and escalation assistance. Conduct routine analysis and provide recommendations on most optimal Partner solution. Assist with onboarding new and existing Partners with the company's business process and systems work streams to include training. Create Partner portfolio summary and produce and maintain Partner performance scorecards. Establish Partner playbooks for internal use by partner departments.

Job Description

Core Responsibilities

Job Description Summary

*** Must be a US Citizen. A secret level clearance is preferred but at a minimum the candidates must be willing to subject themselves to the security clearance process to obtain the appropriate clearance.

Assist Partner Strategy and Manager in vetting new Partners in accordance with target operational performance SLAs.​Ensure onboarded Partners have optimal pricing, product and footprint capabilities that support sales and product targets.​Assist in onboarding new Partners by leading integration of Partner business processes, procedures that develop the playbook guidelines into operational teams.​Coordinate training as necessaryDrive continued optimization and expansion of CGS Partner options and work with product and operations teams to productize new access methods.​Provide visibility for active Partners and maintain an up-to-date list​Aid with quote, RFP, Delivery and Care escalation support for Partner performance as necessary.Assist Manager in gathering performance metrics, reports and developing monthly, quarterly Partner scorecards​Establish internal feedback mechanisms for Partner monitoring and ease of doing business withAssist Manager in coordinating and conducting Partner scorecard meetings, documenting minutes and next stepsReconcile invoice and credit discrepancy reviewsParticipate in Manager one on one’s and key department meetings as necessaryConduct regular Partner meetings with CGS stakeholders. Document meeting minutes and follow up on action/next stepsAssist with the development of Partner database and portfolioRegular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.​Other duties and responsibilities as assigned. ​

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Skills

Customer Experience (CX) and metric reporting is a mustOperational Performance and familiarity with quoting to invoice tasksPrevious Partner Management experience is a mustAdvanced Microsoft, Share Point and Power pointHas in-depth experience, knowledge and skills in own discipline.Works in a team environment and can usually determines own work priorities with manager direction as necessary.Consistent exercise of independent judgment and discretion in matters of significance

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Vendor Management; Operational Performance

Salary:

Pay Range: This job can be performed in Maryland with a Pay Range of $71,833.26 - $118,011.78

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years