**Introduction** Team to support and analyze and summarize data from SAM tools (including IBM and third-party tools) to validate software usage for partial downturn requests, ensuring adherence to software licensing requirements and IBM terms and conditions. This involves examining hardware information for processor-based products, as well as user, server, and installation data for non-processor-based products. **Your role and responsibilities** Team Lead to support -The team is responsible for managing partial requests (partial drops in Subscription and Support (S&S) licenses), conducting deployment analysis, and providing comprehensive support for our customers’ licensing needs. **Required technical and professional expertise** SAM Tool Data Analysis: Analyze and summarize data from SAM tools (including IBM and third-party tools) to validate software usage for partial downturn requests, ensuring adherence to software licensing requirements and IBM terms and conditions. This involves examining hardware information for processor-based products, as well as user, server, and installation data for non-processor-based products. * Licensing Knowledge: Serve as a Subject Matter Expert for IBM licensing to ensure that customers adhere to the SW licensing requirements. This includes mastering IBM’s licensing models, product relationships, and bundles. * Deployment Comparison: Compare customer software deployment with entitlements to provide suggestions for renewals, reinstatements, and new licenses purchases. Ensure deliverables and renewal decisions adheres to process requirements and guidelines, to mitigate risks and reporting errors. * Lead: Sign off on major deliverables and perform quality assurance (QA) and quality control (QC) tasks to ensure deliverables are accurate and complete * Entitlement Reconciliation: Validate entitlement data in the IBM entitlement systems for accurate entitlement quantities and identify potential opportunities for additional license purchases. * Communication and Engagement : Manage Partial Renewal Outlook accounts and Slack channel to ensure timely processing and support of partial requests. * Documentation: Track and document key account information across various request types. * Support ad hoc requests: such as answering IBM licensing questions related to a renewal, researching product manuals for licensing guidance, providing S&A licensing support, etc. * Speed of Execution: Perform the tasks in line with the expected turnaround time * Lead: Facilitating Strategic Meetings: Conduct meetings with IBM account teams and IBM customers to discuss partial renewal requirements and how to analyze SAM tool data. Meet quarterly with executive leadership to summarize team performance and opportunities identified. * Lead: Enablement Materials: Develop enablement materials for the S&A organization to ensure compliance with new guidelines and best practices. **Preferred technical and professional experience** NA IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.