We're looking for a team player with excellent people skills combined with a passion for connecting people with nature. Working at Newport Wetlands reserve, you'll be providing a unique and fascinating visitor experience inspiring our visitors to support nature conservation now and in the future. This role is fundamental in ensuring we have the highest quality of visitor experience for both new and existing audiences.

Newport Wetlands is a special area for wildlife, lying between the Severn estuary and the river Usk. It is one of the most important areas of wetland habitat in Wales, providing a haven for wildlife on the edge of the city and is a popular visitor attraction. The RSPB manage the visitor facilities which includes the café with lovely reserve views. 

You will be working with the Visitor Experience Manager and volunteers to ensure a coherent visitor offer is delivered whilst also working with the HQ team to ensure the highest quality of RSPB visitor experience.

The ideal candidates will have strong communicating skills, proven experience at delivering events and a high standard of visitor experience - if that's you we'd love to hear from you!

Essential skills, knowledge and experience:

   Computer literate to include professional use of social media to adhere to brand requirements.   Working knowledge of visitor engagement techniques.   Excellent verbal and written communication skills.   Ability to plan and prioritise workloads.   A team player who can motivate and inspire people.   Problem solving skills and ability to work on own initiative.   Ability to manage and respond to customer needs and feedback.   Ability to maximise opportunities for visitor engagement and income generation.   Able to build and maintain strong working relationships.

Desirable skills, knowledge and experience:

   Experience of managing and delivering against targets and KPI’s.   Experience of analysing and interpreting data in a visitor experience environment.   Successful experience of managing or supporting a team of staff and/or volunteers.   Having contributed to a successful visitor project or visitor attraction.   Tourism or leisure related qualification, ideally at HND level or equivalent.   Working knowledge of Equal Opportunities and Diversity.   Health & Safety in the workplace.

 

Additional Information:

This is a permanent, part-time role for 30 hours per week. 

We are looking to conduct interviews for this position from Friday 10 October. For further information please contact Kirsty.Lindsay@rspb.org.uk.

As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

Before applying for this role, we recommend reading through the candidate guidance notes attached to the top of this advert.