Location: 6247 E Main St, Mesa, Arizona 85205 United States of America U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! Under the direction of the Traffic Control Manager, your primary focus will be supporting customers through reservation management, field team members and U-Haul dealerships through reservation placement and distribution of equipment. You will exceed well in this position if you have strengths in a call center environment. U-Haul Offers: + Career stability + Opportunities for advancement + Mindset App Reimbursement + Gym Reimbursement Program + Health insurance & Prescription plans, if eligible + Paid holidays, vacation, and sick days, if eligible + Life insurance + MetLaw Legal program + MetLife auto and home insurance + Discounts on Apple products, Dell computers, cell phone plans, hotels, and more + 401(k) Savings Plan + Employee Stock Ownership Plan (ESOP) + 24-hour physician available for kids + Dental & Vision Plans + Business travel insurance + You Matter EAP + LifeLock Identity Theft Protection + Critical Illness/Group Accident Insurance + Dave Ramsey’s SmartDollar Program Reservation Manager Agent Responsibilities: + Answer incoming calls to assist customers through reservation management. + Conduct out going calls to assist customers through reservation management. + Help support field team members and U-Haul dealerships with equipment and reservation management and placement. You will direct incoming customers' equipment to locations/areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand. + Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy. + Assist with the Company’s U-Box portable storage product. Minimum Qualifications: + High school diploma or equivalent + Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email + Proficient in customer service, time management and multitasking + Previous call center experience preferred. U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.