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% Time Spent

Job Duties and Responsibilities

20%

Provide IT user support using standard screens, scripts, reference guides, and procedures with completing ongoing training to deepen skillset.

20%

Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. Troubleshoot and resolve technical support questions of customers in a professional manner.

20%

Images PCs, installs software, and peripheral equipment.

10%

Provides first-level network administration support (create user accounts, assists in file restores, maintain passwords, increase user space, and provide rights to some areas).

10%

Update assigned tickets with latest status and continuously communicate to necessary parties, including providing follow-up to the user on the status of the problem until resolution.

MKE1421691JS_1752696943 To Apply for this Job Click Here