Welcome page Returning Candidate? Log back in! Part Time Non- Licensed Service Representative (University of Cincinnati Students Only) Job Locations US-OH-CINCINNATI ID 2024-21934 Category Call Center & Customer Service Type Part Time Subsidiary Western & Southern Financial Group Overview

The Part-Time Non-Licensed Service Consultant represents the Enterprise Engagement Center (EEC) and supports Gerber Life providing exceptional service to existing customers. Processes transactions and ensures customers' needs are met via inbound and outbound calls.

Responsibilities

What you will do:

Responds to customer inquiries via inbound and outbound service telephone interactions to address a variety of customer inquiries which include, but are not limited to, processing payments, resolving billing issues, and policy change requests.Handles customer inquiries in a positive and professional manner consistent with compliance and regulatory requirements.Acts as liaison between customers and internal departments.Required to utilize multiple administration systems to service clients.Performs other duties as assigned.Complies with all policies and standards. Qualifications High School Diploma High school diploma or GED; actively enrolled in their respective secondary education institution (Required)Ability to consistently work scheduled shifts of 15-29 hours per weekDemonstrated flexibility and ability to easily shift based on business need as requiredExcellent verbal communication skillsKeyboarding skills with attention to detail and high accuracyAbility to follow documented procedures and execute transactions according to steps identified with low need for assistanceAbility to identify when documented procedures fail or produce unexpected results and escalate to supervisor accordingly.Proficient in outlook, word, excel, access database.Ability to obtain home state life & health insurance license (Required)High School Diploma or GED - (Required)Aptitude for customer service with the ability to discuss information in a customer-friendly manner. PreferredProcess business transactions at conversational speed. PreferredProven strong and accurate business English, verbal and written communication skills (grammar and spelling). PreferredProven excellent listening skills. PreferredProven ability to multitask in multiple systems. PreferredDemonstrated strong service acumen. PreferredExcellent PC, data entry & word processing software skills. PreferredLife and Health Insurance License in home state Able to obtain life & health insurance license after consistent service performance over a period of time. within 1-1/2 Yrs - (Required)

Work Setting/Position Demands:

Occasional after-hours work neededRoutine and/or extended after hours work needed

Travel Requirements:

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