JOB SUMMARY

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The Member Services representative facilitates member satisfaction by proactively visiting with guests at the Baylor Tom Landry Fitness Center to ensure their needs are being met. 

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Candidates will provide a high level of personalized attention to members through personal service, conversation and consistent level of professionalism.  Member Services Representatives will use effective conversation to help the member achieve their personal goals and feel safe/comfortable using the facility.

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ESSENTIAL FUNCTIONS OF THE ROLE

\n\nPosition requires problem solving and conflict resolution techniques, following established policies and procedures, in order to resolve member complaints and address concerns. The work schedule for this position varies and includes evening and weekend shifts.\nAttend scheduled meetings and training workshops.\nPromote internal and external Fitness Center programs.\nMaintain a professional appearance through good personal hygiene, grooming and established dress code.\nAnticipate and fulfill member's needs related to the fitness floor.\nDistribute and organize water, towels, magazines/newspapers.\nMonitor and instruct members on the safe and effective usage of cardiovascular and durability training equipment and other fitness areas.\nAssist with equipment cleanliness and maintenance.\n\n

KEY SUCCESS FACTORS

\n\nHigh school diploma required; at least one year of college or trade school preferred.\n0-3 months of customer service experience is required.\nMust possess a working knowledge of free weight, weight machines and cardio equipment.\nMust be fluent in English, bilingual a plus.\nExcellent customer service skills, including tact and diplomacy are required.\nProven ability to mediate in difficult and conflicting situations.\nMust be able to perform basic functions on a computer.\nCurrent CPR/AED certifications (may be provided through Baylor Tom Landry Fitness Center).\nWork requires excellent communication skills and the ability to work as part of a team.\n\n

BENEFITS

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Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: 

\n\nImmediate eligibility for health and welfare benefits\n401(k) savings plan with dollar-for-dollar match up to 5%\nTuition Reimbursement\nPTO accrual beginning Day 1\n\n

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

\n\n\n\tEDUCATION - H.S. Diploma/GED Equivalent\n\tEXPERIENCE - Less than 1 Year of Experience\n\n\n

\nCERTIFICATION/LICENSE/REGISTRATION

\n\n\n\tNON RQI AHA BLS (BLSNRQI), Cardiopulmonary Resuscitate (CPR), CPR/AED American Red Cross (CPREAD), Heartsaver CPR AED (HSAED): Must have one of the following:\n\tBasic Life Support (BLS)\n\tCardiopulmonary resuscitation (CPR)\n\tHeartsaver AED (HSAED)\n\tCPR/AED through American Red Cross.
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