Be Who You Are. Love What You Do.
We are calling on all team mates who want more than a job. We are serious about our people, our customers, and the planet, and we want to do Good things together.
Australian roots - Towson, MD residence!
MD: This is a part time hourly paid position with a wage range of $17.00 - $20.00 /hr
COTTON ON GROUP, OUR CULTURE:
A diverse crew of 20,000+ team members around the world who love to think big and have fun along the way. We develop, reward and recognize our team members, so they can feel empowered to reach their full potential. We know life’s more fun when you’re free to be you, and when you’re here, you’re celebrated for bringing your whole self to the team. YOU are what makes us the unique global retailer we are today.
Cotton On
Cotton On was brought to life in 1991 and we’re the founding brand of our Cotton On Group family. We have grown to nearly 800 stores across the globe and we still love exceeding our customers’ expectations with value-fashion in womenswear, menswear and accessories. Our Cotton On Brand exists to deliver on-trend basics through fast, fun fashion; all while having fun along the way.
MORE THAN A JOB
We don’t like words… we like action…80% of our global positions are filled by promotions of our existing team members because we believe that being YOU can take you places at Cotton On.
We are excited to share this opportunity, and to welcome a new team mate to the Group to help build on our strong culture and purpose led vision to make a positive difference in people’s lives.
Key Holder
Our store teams are the enablers for our customers to experience the difference of a Cotton On (Brand) Store. Here everyone is welcome and appreciated.
You drive the amazing message of our Foundation and how our teams and customer are making life changing impact in our projects around the world.
You bring your commercial eye to the store, spot opportunities, support and enable the team around you.
The Key Holder plays a vital role in supporting the daily operations of the store and ensuring smooth execution of tasks. Reporting to the Store Manager or Assistant Store Manager, this position is responsible for upholding the direction set by the leadership team, particularly during opening and closing shifts. The Key Holder oversees team performance on the floor, supports operational excellence, and helps maintain high standards in attendance, productivity, and team morale. This role also involves providing guidance, motivation, and support to Sales Associates. Key Holders will not be responsible for establishing any store policies or evaluating employees’ performance through written documentation.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
Open and close the store in accordance with company policies and procedures
Lead the store team as part of management
Provide exceptional customer service and resolve customer issues
Process sales transactions accurately and efficiently
Assist in inventory control, restocking, and merchandising
Ensure store cleanliness and safety standards are upheld
Support loss prevention efforts and report any unusual activity
Engages with store teams and customers professionally and respectfully
Train and mentor new associates as needed
Ability to interact collaboratively and work as a team towards a common goal
Maintain a professional presence and motivate and inspire others
Acting in a respectful manner to customers, managers and peers
ESSENTIAL SKILLS AND ABILITIES
Ability to work a flexible schedule including evenings and weekends
Ability to work in a fast-paced environment and manage multiple competing priorities
Excellent analytical skills, effective time management and prioritizing skills
Effective interpersonal and communication skills with all levels of management
Takes initiative and is assertive
Ability to work in a fast-paced environment and manage multiple competing priorities
Has resilience in an ever-changing environment, be assertive, drive results, prioritize and consistently make good decisions
PHYSICAL REQUIREMENTS
Ability to walk and stand for long periods
Ability to lift, carry, push, and pull up to 50 pounds
Ability to bend, squat, kneel, and reach above head/ shoulders
Ability to use a step stool and/or ladder
QUALIFICATIONS AND EXPERIENCE / BACKGROUND
High school diploma or equivalent
Minimum of 1+ years of retail sales experience
Minimum of 1+ year of acting retail leadership/management experience that allowed you the opportunity to lead aspects of the business and develop team members
THE BENEFITS:
50% Team Member discount for all Brands/ProductsCompetitive PayWellness Support 24/7Performance & Peak incentives to reward & recognise our team
DOING GOOD MATTERS:
Making a positive difference in people’s lives is our purpose. It’s what gets us out of bed in the morning and drives our every move. (Kind of like a really strong cup of coffee!). It’s not just how we do business, it’s part of who we are.
The Good is a movement to create meaningful change and channel our focus on the things that matter most. It’s our work in building sustainable futures, and supporting and protecting our people and the planet. It’s about celebrating differences while strengthening connections, because we know we’re stronger together.
Our Foundation is at the heart of this, and together, we have raised over $120m for life changing projects around the world - all thanks to our teams and customers.
Being a part of our team is more than a job. As we say here at Cotton On Group; Be yourself, it’ll change the world.
Come join our Aussie brand and make your mark. Apply today!
To learn more about us, please visit us at https://cottonongroup.com.au/ and for more on the Good we are doing, and our Foundation and the work being done here, please head to https://cottonongroup.com.au/the-good-we-do/ and https://cottonongroup.com.au/cotton-on-foundation/
Cotton On Group is an equal opportunity employer, who believes that the future of our organisation depends on building a diverse, representative and inclusive team. We strongly encourage individuals of all backgrounds to apply. Should you need any reasonable accommodations through the interview process, please let us know by contacting USAHumanResources@cottonon.com.au