Job Location: Hershey, PA 

Hourly Pay Rate: $16.00 or more based on experience 

Minimum Age: 16 years of age or older 

Availability: Requires availability to work nights, weekends, and holiday shifts 

 

Who We Are 

Hershey's Chocolate World is the most popular brand experience in the world. Our guests come to experience our one-of-a-kind attractions, shop for souvenirs and gifts, and enjoy our treats and delights in our food court. 

Our team members are the key ingredient that bring our exceptional food experiences to life. Food Runners work in our food and beverage mobile-ordering station. Going to various food service areas to collect and at times prepare food and bring it to guests tables in the Food Hall. Ensuring they have a seamless guest experience. The successful candidate will demonstrate strong skills in food prep/presentation and production as well as service and guest interaction. Such skills include multitasking, ability to think ahead and plan, lead self and others, sense of urgency, meet or exceed the pace set by leaders, and overall preparedness for peak service periods.  

 

A Day in The Life 

Provide prompt and courteous service to Hershey's Chocolate World guests in any one of our food service action stations 

Partner with the Production team to complete the prep work appropriate for the expected level of business of the food and beverages offered in their stations 

Delivering Food Orders: Quickly and accurately transporting food from the kitchen to customers' tables 

Communication: Acting as the point of contact between the kitchen (Back of the House) and the dining area (Front of the House) staff 

Customer Interaction: Checking in with customers to ensure their dining experience is satisfactory and addressing any additional requests 

Cleanliness: Removing dirty dishes and utensils from tables and maintaining a clean dining environment 

Safety & Presentation Standards: Ensuring food is served at the proper temperature and presentation in accordance with Hershey’s Chocolate World’s standards 

Attention to Detail: Ensuring orders are delivered correctly and addressing any special requests, such as food allergies 

Responsible for cleaning workstations and equipment according to standard operating procedures and weekly/monthly schedules 

Complete daily checklists; properly rotate, label, and store prepped food items; monitor hot and cold food holding temperatures; and other required food safety duties 

Engage with guests by talking about and recommending Hershey’s inspired food and beverage items 

Performs other related duties as assigned by the department Manager or manager-on-duty such as assist with cashiering when needed or stocking/restocking inventory 

 

What You’ll Need 

Ability to work independently and multitask 

Ability to carry heavy trays and stand for long hours 

Must possess (or be able to complete within 6 months) ServSafe Food Handler certification 

Friendly, enthusiastic, team player attitude 

Perform skills typical of a food service environment such as stocking, prepping, and cleaning 

Collaborating effectively with F&B Production and F&B Experience Staff 

Serve food according to standard operating procedures with appropriate packaging 

Perform bakery and guest service skills typical of a kitchen environment (knife skills, attention to detail, read and follow a recipe and instructions, etc.) 

Ability to work at a fast pace for an extended period

 

Who We Are Looking For 

Minimum Education and Experience Requirements

Individuals with a high school diploma or GED equivalent is preferred but not required 

Individuals with 1 year experience in high volume restaurant, bakery, hotel, or catering operation is preferred but not required 

 

Minimum knowledge, skills, and abilities required to successfully perform major duties/responsibilities 

Must maintain a neat appearance and meet the uniform standards 

Must be able to continuously push, pull, lift, and carry up to 50 pounds 

Must be able to walk or stand up to 8 hours 

Requires repetitive tasks which may require repetitive motions 

Ability to bend, stoop, and twisting and scooping (wrist movement) 

Good communication skills 

Ability to function effectively as part of a team 

 

What’s in it For You? 

Free meal and non-alcoholic drinks for every shift worked 

Flexible scheduling 

Holiday pay and the opportunity for annual pay raises 

50% discount on Hershey Kitchen’s and Bakery food items 

Employee recognition programs, cook-outs, and many other activities 

 

This description covers the most significant duties performed, but the incumbent may be responsible for other minor-related work assignments.