**Job Description** **Hybrid** . This role is categorized as hybrid. This means the successful candidate is expected to report to Warren, Michigan three times per week, at minimum. **The Role** GM Defense (GMD) is a dynamic and exciting growth opportunity within General Motors! Within GMD, the Integrated Product Support (IPS) organization is responsible for providing aftermarket support to our defense industry customers to ensure customer satisfaction and business growth. As part of the IPS organization, the Sustainment Parts and Service (SPS) Operations team owns execution of business processes in support of parts order fulfillment and service for GMD customers. The Parts Order Fulfillment Strategic Lead plays a key role in defining the defining the parts order fulfilment operations and optimizing execution. The selected candidate will be responsible for leading all activities related to part order fulfillment, leveraging GM and GMD’s network of suppliers to provide parts to customer locations. The Parts Order Fulfillment Strategic Lead will execute the go-to-market strategy for key defense customers to include defining and executing business processes supporting vehicle and product part support, developing customer facing storefront interfaces, and ensuring our GMD customer is well taken care of. **What You'll Do** This position will be responsible for supporting GM Defense’s activity related to all deliverables listed above. This position is also responsible to help support future GM Defense opportunities as it relates to how we support our customer base in the US and globally. Specific responsibilities for the Parts Order Fulfillment Strategic Lead include: + Partnering with GM’s Customer Care and Aftersales organization to refine processes enabling a more robust and part transaction process + Document and implement processes and procedures to improve GMD customers’ experience and improve operational efficiency + Coordinate the development of a simplified online storefront experience for GMD customers + Track and report key performance indicators (KPIs) + Work closely with the broader IPS team, including Service and Sustainment Engineering, to streamline operations + Execute Part Order Fulfillment orders in collaboration with the Program Management teams **Additional Job Description** **Your Skills & Abilities (Required Qualifications)** + Bachelor’s Degree + 5+ years of relevant work experience + Passion for understanding the customer needs and delivering an exceptional experience + Excellent interpersonal skills and ability to interface with all levels of GM and Government Leadership + Strong analytical and problem-solving abilities + Ability to manage multiple priorities, projects, and demanding time frames + Ability to navigate and thrive in ambiguous situations, demonstrating flexibility and problem-solving skills to adapt to changing circumstances and priorities + Candidate must be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee) **What Will Give You A Competitive Edge (Preferred Qualifications)** + Experience with GM LLC sustainment operations (Customer Care & Aftersales) + Proven experience managing operations in a service space + Experience working with US Army, TACOM, and other DoD functions + Experience leading in a dynamic environment that requires flexibility + Understanding of DoD and/or other government/military program management structures and the standards that drive them This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate The position is subject to export control restrictions and requires the successful candidate to be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee). GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.) \#GMD **About GM** Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. **Why Join Us** We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. **Benefits Overview** From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. 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