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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Logistics, Transportation & Parking is seeking a full time Customer Service Representative to act as a Parking Ambassador for the patient and visitor parking structures at the Michigan Medicine parking facilities.

Responsibilities*Drive parking facilities and scan license plates by using Patroller systemMonitor and report suspected unauthorized parking activityAssist patients and visitors by directing them to available parking spaceAssist parkers with items they may need to their destination, as necessary (wheelchairs, strollers, belongings, etc)Direct patients and visitors to their destination inside the hospitals, escort patients and visitors to area inside the hospitalGreet and screen patients and visitors at the parking structuresRedirect non-patient and visitors to other parking areas, inform customers of alternative parking options by giving directions and handing out mapsMonitor parking space availability, monitor full conditions of parking facilities, redirect patients and visitors to available parking spaces and/or parking facilitiesAssist patients and visitors with location of vehicle upon their return to the parking facility on foot or by use of motorized vehicle.Act as a customer service ambassador to Michigan MedicineReport any suspicious behavior to DPSS (Michigan Medicine Security) and supervisorMaintain areas of the parking structure by assisting in cleaning, removal of trash, salting icy areas and snow removalReport any elevator outages to supervisor May work occasionally in a different classification depending on departmental staffing needsUse university vehicle to drive to other locations to assist in parking operationsAssist parkers with use of parking equipment (may handle customer's credit card and/or cash) to assist them with the transactionOther duties as assigned by supervisor or managerRequired Qualifications*High School DiplomaAt least one (1) year of customer service experience, preferably in a hospital setting  Excellent customer service skillsStrong communication skillsAbility to stay active/moving for most of the shiftMust be able to work outside in all types of weather conditionsAbility to move/transport 30 poundsMust have a valid drivers license  Work Schedule

Work shifts available: Monday-Friday, 6:00am to 2:30pm and 2:00pm to 10:30pm

Additional Information

Facilities & Operations is a positive organization dedicated to the principles of being respectful, collaborative, solutions-based, and proactive.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.