At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Responsible for managing the operational workflow, coaching and developing frontline specialists, and promoting exceptional customer satisfaction to frontline specialists. Understands contact center metrics and implementation of strategic goals and processes.

Exp- 8+Yrs

Skill- US litigation, US Legal, Para legal, Team Lead

Shift- US Shift, Hybrid

Location- Bangalore

Emails/phone calls  Examples: contact clients on new suits, confirm with clients for arbitrations/trials; schedule initial expert depositions; follow up with opposing counsel for discovery responses, authorizations, etc; follow up with courts/judges for entered orders

Tasks

Prep new suitsDraft documents for e-filing (pleadings, motions, orders, etc), then e-file, and update expense spreadsheetAnswer discoveryOrder and follow up on Compex recordsSend files for medical/bill reviews

Other misc occasional tasks:

Send/receive misc documents with opposing counsels via SharefileDocket court datesDraft expert disclosuresPrep arbitration packetsPrep for trial (subpoenas, jury instructions, motions in limine, etc)Legal research

Other misc responsibilities ranging from weekly to very occasionally:

Backup admins for all calendar/scheduling when they are out of officeHandle subsequent referralsRun monthly office reports (Data audit, Trial/arbitration appointment, etc)Office point person roles (Tech SME, Compex, Expert review vendors, Court filing, Notary, etc)Office odds and ends (printer maintenance, ordering equipment/supplies, etc)Office training for incoming paralegals and adminsOffice trainings as needed (Counsellink, Nuance, Teams, Teamconnect, OneDrive, etc)Office improvement teams as needed (Uniform Answer, Rule 11, etc)Special projects (AI projects, Paperless project, TC Contact Card cleanup project, Agile teams, ERD Pilot, etc)

• This job has supervisory duties.

Primary Skills

Call Center Management, Coaching, Customer Experience Management, Law, Litigation, Performance Management (PM), Relationship Building, Team Management

Shift Time

Recruiter Info

Hiral Parag Rughani

hparb@allstate.com

About Allstate

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.