**Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. **Your role and responsibilities** Providing application support: Perform deep analysis of issues not resolvable by L1.5 team. Support L1,5 team with functional details and shift left of incidents and requests. Perform Problem Management tasks Perform minor enhancement activities like report changes, modifying data in objects based on client request, and self-assessment of impacts. Provide guidance to users on application functionality and usage. Represent support team to stakeholders with metrics and SLA compliance. Ensuring application functionality is fault free through break fixes when defects / incidents are reported. **Required technical and professional expertise** *Experience in root cause analysis of application errors Identify productivity enhancement opportunities and assist in automation of use cases Continuous focus on Application Health improvements like Tech Debt reduction, Code Quality improvement, Problem Management, Performance enhancement, Code Coverage increase, License Optimization, etc. Performing analyses on software application functionality and making improvements. *Experience in impact analysis and gap analysis. Managing stakeholders and users, mapping processes and use cases and analyzing the business case. * Experience in performing analyses on software application functionality and making improvements Work with Salesforce and other third party product owners which could be causing application issues (L4) * Fluent in Japanese language (speaking, as well as reading and writing kanji) * Amenable to work on a client-based schedule (dayshift, mid-shift, night-shift) and in any IBM location in Quezon City (UP Ayala Technohub) or Cebu. **Preferred technical and professional experience** * JLPT N1-N5 certification is preferred IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.