PACE Operations Manager **Requisition Number:** 9948 **Location:** CHA East Cambridge Care Center **Work Days:** 8am - 4:30pm M-F, rotating on-call weeks **Category:** Professional and Management **Department:** CHA PACE **Job Type:** Full time **Work Shift:** Day **Hours/Week:** 40.00 **Union Name:** Non Union **About CHA PACE** Cambridge Health Alliance's **Program of All-Inclusive Care for the Elderly (PACE)** is a nationally recognized model of care that serves adults aged 55 and older living with chronic medical and/or mental health challenges. At CHA PACE, our mission is to support our program participants in achieving the highest level of independence within their communities and preventing nursing home placement. Our high-functioning interdisciplinary team supports this goal by providing fully integrated medical and behavioral health services, community resources, and home-based care in a collaborative and supportive environment. **Position Overview** We are seeking a dynamic and experienced **PACE Operations Manager** to serve as a key leader in the daily operations of our interdisciplinary care teams (IDTs) at CHA PACE. In this pivotal role, you will act as a model of care expert and lead efforts to ensure high-quality, compliant, and efficient team operations across multiple IDTs. You will oversee a wide range of functions, including staff training and development, care coordination processes, quality improvement, and EMR (Epic) optimization, while also stepping in to resolve complex participant or staff situations. This position plays a critical leadership role in shaping participant care and team performance within the PACE model. **Key Responsibilities** • Serve as the “Center Manager” and model of care expert in PACE operations • Lead and facilitate interdisciplinary team (IDT) meetings and care coordination processes • Supervise and guide administrative and clinical staff in day-to-day IDT operations • Oversee training, performance development, and staff engagement for IDT members • Collaborate on quality improvement and compliance initiatives with the Quality and Compliance Manager • Participate in utilization review, operational planning, and change management activities • Lead or assist with Epic EMR updates, optimizations, and related training • Intervene in complex participant care or staffing issues to ensure timely and effective resolution • Participate in administrator on-call rotation **Qualifications** • BS/BA in healthcare or related field, or equivalent experience; MA/MS preferred • PACE, health plan or interdisciplinary team, etc. management experience • Geriatric and/or disabled population experience preferred In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment. _Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA._ _Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality._ _At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People._