Job Description
The Delivery Manager is responsible for overseeing the delivery of solutions and managing operations to support client needs. This role ensures strategic objectives such as growth, client satisfaction, and program KPIs are met. The Delivery Manager leads project teams, ensuring projects meet cost, quality, and timing requirements, while maintaining and growing client relationships and providing overall governance for engagements.
ResponsibilitiesDirect and manage overall operations for assigned accounts/locations with responsibility for growth, gross profit, and client satisfaction.Provide governance for engagements, ensuring compliance with MSA terms by building relationships with key client stakeholders, managing expectations, and providing timely reports.Maintain, monitor, and manage program budgets; allocate resources to meet program requirements.Build and maintain strong client relations at all organizational levels.Collaborate with client's technical stakeholders to facilitate workflow development, project scope, risk assessment, and work forecasting.Provide direction in service/process improvement, cost reduction, and recommendations for business process optimization.Build and oversee teams across multiple sites to ensure consistency, compliance, and responsiveness.Develop and implement colleague performance and development plans to meet individual and program goals, including consultant management decisions.Ensure compliance with client's training and policy requirements.Work with support groups to build systems for performance management, billing, invoicing, operational support, and training.Maintain awareness of business opportunities and support future business pursuits through quality results.Essential SkillsDelivery managementBusiness process managementKPI managementSolution deliveryConstruction managementProject managementAdditional Skills & Qualifications5-7 years of experience managing professional services delivery in the Utilities industry.5-7 years of experience in people management, including training and development.Experience with technical solution management and strategic solution outsourcing.Demonstrated success in developing and executing business strategies.Program/project implementation experience.Experience in customizing offerings to create customer value.Proven expertise in building or expanding operations or major accounts.Proven written, oral, and presentation skills; ability to conduct meetings with high-level decision makers.Ability to communicate and partner across globally distributed teams in a virtual environment.Highly proficient in MS Office suite.Work Environment
Work involves travel up to 50% as needed. The role requires collaboration in a virtual environment across globally distributed teams. The dress code is professional, and the use of PC applications such as MS Office is essential.
REFCR2023
Pay and BenefitsThe pay range for this position is $100000.00 - $150000.00/yr.
Medical and dental insurance plans
Health Savings Account
Life and disability insurance
401(k) match, profit sharing and 529 plan
Paid holidays and 20 days of paid time off each year for new employees
Consumer discounts
Flexible spending accounts and employee assistance programs
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Aug 6, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.