JOB SUMMARY
The Overpayment Resolution Analyst - Patient Financial Services is responsible for investigating, analyzing, and resolving all charges, credits, and/or overpayments on assigned accounts. This individual will have a high degree of professionalism and accuracy regarding written and verbal communication between internal and external customers is expected. The Overpayment Resolution Analyst- Patient Financial Services accurately determines what steps are required for resolving or if monies are needing to be returned and decides appropriate method to return funds based on payer or patient. This individual responds to unique cases in which clear policy and procedures are not always established.
JOB QUALIFICATIONS
EDUCATION
For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.
Minimum Required: None
Preferred/Optional: None
EXPERIENCE
Minimum Required: Two years’ experience in medical business office, health care setting or comparable experience required. Related mathematical and customer service work.
Preferred/Optional: None
CERTIFICATIONS/LICENSES
The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position.
Minimum Required: None
Preferred/Optional: None
Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.
Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program.Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.