About Us
Imagine: 30 unique restaurants to order from, brought to your door in under 30 minutes. That's what our customers experience.
At Wonder, we want to make world-class food within reach, no matter where you live. That's why we've created a vertically integrated, new standard of dining that will allow you to enjoy menus from award-winning chefs and iconic restaurants across the country, all in one place. Our elevated brick + mortar locations will offer pick up and dine in options, as well as delivery to your home.
As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs-including some of the most accomplished leaders in the technology, culinary, and logistics industries-we're growing. Join us in pioneering a new category of dining called "Fast-Fine", and revolutionizing the way people eat.
About the Role
As an Overnight Operations Manager, you will be the primary point of contact and leader for all overnight operations within our food production facility. This role is critical in ensuring the smooth and efficient functioning of the facility during the night, maintaining high standards of quality, safety, and productivity, and facilitating a seamless transition to the morning shift. The manager will have direct oversight of the Sanitation, Quality Control (QC), and Outbound teams, with dotted line reporting to the Facilities and Quality Assurance (QA) teams.
Key Responsibilities
Operational Leadership & Oversight:
Ensure a safe working environment and all EHS procedures are being properly adhered to
Directly manage and supervise the 3rd shift teams, including Sanitation, QC, and Outbound
Serve as the main point of contact for all operational matters
Ensure all production schedules and plans are followed accurately and efficiently to meet daily targets and deadlines
Oversee and ensure proper completion of all sanitation tasks and adherence to hygienic standards, including Good Manufacturing Practices (GMPs) and HACCP regulations
Monitor and ensure all room temperatures within the building are maintained at required levels
Coordinate and oversee vendor activities and any building maintenance work conducted during the overnight hours
Completion of daily tasks, including accurate inventory management, loading, and shipping
Implement and manage preventative maintenance programs to minimize downtime
Promote a culture of continuous improvement, identifying and implementing opportunities to enhance productivity, efficiency, and safety
Team Management & Development:
Lead, mentor, and supervise personnel, fostering a positive and productive work environment Responsible for performance management, including training, development, appraisals, and disciplinary actions as needed Ensure proper staffing levels and effective deployment of the workforce to achieve operational goals Encourage teamwork and effective communication among all shift employees and across departments
Quality & Safety Assurance:
Ensure all production activities comply with food safety and quality standards, including SQF/BRC, GMPs, HACCP, and other relevant regulatory requirements
Uphold and enforce all Occupational Safety and Health Administration (OSHA) regulations and company safety protocols to maintain a safe working environment
Address and resolve any quality or safety concerns promptly, reporting to relevant departments as necessary
Communication & Handoff:
Ensure clear and effective communication with the morning shift operations team to facilitate a smooth and comprehensive handoff of all operational details, issues, and ongoing tasks
Prepare and present daily production reports, detailing shift performance, incidents, and any relevant data to management
Collaborate closely with Facilities and QA teams to address issues, share information, and align operational goals
The experience you have
Bachelor's degree in operations management, Food Science, Engineering, Business Administration, or related field, or equivalent relevant experience
3+ years of progressive leadership experience in a food manufacturing or production environment, with significant experience in an overnight role
Demonstrated knowledge of food manufacturing processes, safety regulations (OSHA), food safety standards (GMP, HACCP, SQF/BRC), and quality control
Strong knowledge of USDA & FDA regulations
HACCP certified
Proven experience in managing and developing teamsStrong problem-solving, decision-making, and analytical skills
Excellent communication (verbal and written), interpersonal, and leadership skills
Ability to work independently and manage multiple priorities in a fast-paced environment
Ability to work in cold environments (34°F to 40°F) for extended periods
Proficiency in Microsoft Office Suite and production management software, WMS, and ERP systems
Flexibility to work extended hours, including nights, weekends, and holidays as needed
Bilingual preferred
Base Salary: $88,000
Benefits
We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.
A final note
At Wonder, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let your recruiter know how we can make your interview process work best for you.
We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.