About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.

We are turning up the volume in Music City and we want you to join our playlist! This is an exciting opportunity to be part of a dynamic opening team with Four Seasons Hotel Nashville set to open Fall 2022.

The Opportunity:

The new Four Seasons Hotel Nashville seeks an Overnight In-Room Dining Server to join our talented pre-opening team! Don't miss this unique opportunity to be part of the world's leading luxury hotel company!

An individual who can provide guests with a world-class In-Room Dining experience in the comfort and convenience of a guests’ own room or suite. An ability to make a quick rapport, a talented eye for detail, and a smart intuition will make a successful candidate.

Responsibilities Include (but are not limited to):

Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods.  Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.  Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. Check completed kitchen orders with the order taker or guest’s original order and deliver food orders including any special needs or requests to the guest in-roomTransport items to the guestroom in a timely manner while ensuring proper food qualityGreet guests by name, describe selected items to the guest using interesting, and vivid descriptions of each item, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standardsBreakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stationsAnticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requestsProperly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary mealsTake guest orders in the absence of order takerPlate and prepare small food itemsPerform other tasks or projects as assigned by managementAssist with service of food itemsAssist with set-up and cleaning of operational areasAssists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed

Preferred Qualifications and Skills:

Preferred experience in a luxury hotel in food and beverage or related workMust be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shiftsStrong written and oral skills. Ability to communicate professionally and accuratelyAbility to multi-task in a high volume and demanding environmentStrong problem-solving skills, ability to handle difficult situations and guests

About Four Seasons Hotel & Private Residences Nashville

A soaring new landmark on the Nashville skyline, Four Seasons pays homage to the city’s creative spirit. 40 stories high, with 235 keys (42 suites) and 143 residence units, the property is located in the upmarket neighborhood of SoBro where floor to ceiling windows provide unobstructed downtown panoramic views. The hotel will feature 19,200 sq ft of meeting space, a Southern Italian restaurant, a luxury spa, and an outdoor pool deck.

Service Culture

Currently operating 120 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

What to Expect

Dynamic Employee Culture where you are encouraged to be your true self!Inclusive and diverse employee engagement events all year-roundCompetitive wages and benefits (Medical, Dental, Vision, Employee Assistance Program, and 401k Retirement Plan) as well as Vacation & Holiday PaySick Pay, Disability Coverage and Life InsuranceExclusive discount and travel programs with Four Seasons Hotels and ResortsComplementary Uniforms and uniform careComplimentary Employee MealsComprehensive learning and development programs to help you master your craft.And so much more!

Visa Requirements

Authorization to work in the United States is required for this role.

FOUR SEASONS HOTELS & RESORTS

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf