Compensation: $18.50–$20.00 per hour
* Potential Shift Differential if Applicable
 

VCA West Los Angeles is looking for an experienced Overnight Client Service Representative (CSR) to join our team.
 

At VCA, we take our mission seriously: Your pet’s health is our top priority, and excellent service is our goal. With every client interaction, we aim to exceed expectations. We’re seeking someone personable, professional, and service-driven to help us deliver on that promise.
 

As the first point of contact, our CSRs set the tone for the client experience. You play a key role in building trust and supporting both clients and our medical teams.
 

Key Responsibilities (subject to change based on hospital needs):

Greet visitors, answer phones, and guide clients/pets to exam rooms

Schedule and confirm appointments

Place outbound calls for follow-ups and prospective clients

Present and explain fees, process payments

Recommend and assist with products, prescriptions, and services

Answer questions and educate clients on basic pet care (non-medical)

Maintain accurate medical records, charts, and correspondence

Help keep the hospital clean and organized, including occasional waste removal
 

We are passionate about supporting our team and providing opportunities for growth. When you join us, you become part of a larger veterinary community with access to resources, development, and support.
 

We offer:

Competitive pay: $18.50–$21.00/hr + shift differential if applicable

Medical, dental, and vision insurance

Paid vacation and sick time

401(k) with company match

Paid parental leave

Life, long-term, and short-term disability insurance

Generous pet care discounts

Free wellness subscriptions (Headspace)

Career development and leadership opportunities

Referral bonuses

Opportunities to give back through VCA Charities and shelter partnerships

Full-time and part-time positions available

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com