To manage and enhance the outsourcing relationships with clients, ensuring that services are delivered efficiently and meet quality standards. This role involves identifying client needs, coordinating with service providers, and overseeing the execution of outsourced services to achieve operational goals. The Outsourcing Services Executive also aims to optimize processes, drive cost efficiencies, and foster strong partnerships with clients to ensure satisfaction and long-term collaboration.
Job DescriptionProvide prompt, accurate, and professional responses to customer inquiries.
Handle and resolve customer complaints courteously and efficiently.
Maintain a high level of customer satisfaction by ensuring all queries are resolved quickly and effectively.
Document and track customer issues using our internal systems.
Collaborate with team members and other departments to provide comprehensive support to customers.
Job Requirements - Experience and EducationExcellent written English: Ability to write clearly and concisely, with perfect grammar and spelling.
Ability to work night shifts to match US business hours.
Previous experience in a customer service role is a plus.
Strong interpersonal skills and the ability to work as part of a team.
Ability to work under pressure, meet deadlines, and work on all national holidays.
Bachelors degree in any related field
Leadership Behaviors Building Outstanding TeamsCollaborate & break silosExecution & AccountabilityExternal focusSimplificationSkills Time Management #body.unify div.unify-button-container .unify-apply-now:focus, #body.unify div.unify-button-container .unify-apply-now:hover{color:rgb(255,255,255) !important;}#body.unify div.unify-button-container .unify-apply-now:focus, #body.unify div.unify-button-container .unify-apply-now:hover{background:rgba(239,18,18,1.0) !important;} Apply now