Job Description:

Job Title: Outreach Specialist

Location: Saint Louis, MO

Department: Connection Services

Employment Type: Full-time

Job Summary:
Looking for a role where your compassion and dedication truly matter? As an Outreach Specialist, you'll join a mission-driven team working to bring hope, stability, and support to individuals facing housing instability, behavioral health challenges, and crisis situations. This is more than a job — it’s an opportunity to be part of a deeply caring team that meets people where they are and walks beside them toward recovery and stability. If you're a relationship-builder, a creative problem-solver, and someone who thrives in dynamic community settings, this position was made for you.

In this role, you'll support both adults and youth through critical outreach services, including crisis intervention, short-term case management, individual and family therapy, and connection to long-term care. Whether through PATH outreach, Adult Emergency Room Engagement (ERE), or Youth ERE, you will actively engage individuals in homes, hospitals, shelters, and the community. You'll collaborate with service providers, hospitals, and community partners to connect people with the support they need to live healthier, more independent lives.

This position offers…
· Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost 
· Mileage Reimbursement – Company paid for work functions requiring travel
· Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
· Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
· Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:
· Engage individuals experiencing homelessness, mental health, or substance use challenges through direct outreach in homes, hospitals, shelters, and community settings
· Provide individual and family therapy to youth with behavioral or emotional disorders, as needed
· Assess client needs and develop individualized, recovery-oriented treatment plans
· Assist with accessing vital community resources including food, shelter, healthcare, and behavioral health services
· Provide crisis response and stabilization, ensuring safety and appropriate care coordination
· Actively collaborate with internal teams, hospitals, schools, and other providers to coordinate effective support
· Support enrollment into longer-term services such as CPRC Community Support Services
· Maintain an active caseload, completing required assessments, intakes, and documentation within deadlines
· Educate individuals and families about behavioral health, substance use, and wellness practices
· Enroll clients into applicable state systems (e.g., HMIS), and manage follow-ups and referrals
· Serve as a clinical team member in the Youth ERE Outreach Team and contribute to program meetings and strategy sessions
· Maintain up-to-date and accurate records in compliance with funding agencies and internal standards
· Participate in supervision, team development, and ongoing training
· Provide on-call coverage as needed to support the team and caseload

Education, Experience, and/or Credential Qualifications:
· Bachelor’s degree in Psychology, Sociology, Social Work, Behavioral Health Support (BHS), or related human services field from an accredited institution
· Advanced knowledge of mental health and substance use disorders, crisis intervention, and case management practices

Additional Qualifications:
· Must have a valid driver’s license, current auto insurance (including uninsured motorist coverage), and reliable transportation to transport clients as needed
· Must be able to respond effectively and maintain composure in crisis situations
· Must successfully complete background check including criminal record, driving record, abuse/neglect, and fingerprint check
· Must complete New Hire Orientation and meet ongoing training requirements, including Relias training annually

Physical Requirements:
ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.
Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Places for People is a Smoke and Tobacco Free Workplace.