Details **Open Date** 08/05/2025 **Requisition Number** PRN42760B **Job Title** PS Outpatient Svcs. Specialist **Working Title** Outpatient Svcs. Specialist **Job Grade** UGR **FLSA Code** Nonexempt **Patient Sensitive Job Code?** Yes **Standard Hours per Week** 40 **Full Time or Part Time?** Full Time **Shift** Day **Work Schedule Summary** **VP Area** U of U Health - Academics **Department** 00269 - Orthopedic Surgery Operations **Location** Campus **City** Salt Lake City, UT **Type of Recruitment** Internal to the University **Pay Rate Range** $22.01 **Close Date** 11/05/2025 **Priority Review Date (Note - Posting may close at any time)** **Job Summary** Do you have a passion for helping others and a curiosity about healthcare? Whether you’re looking to take the first step into the medical field or grow your existing skills, we’re excited to welcome a new Outpatient Services Specialist to our Pediatric Orthopaedic team! This position is perfect for someone who loves working with people, thrives in a fast-paced environment, and wants to support children and families in a busy clinic setting. You’ll receive on-the-job training and develop skills in medical systems like EPIC , patient interaction, scheduling, and more—all while working with a fun, supportive team that makes a real impact every day. You’ll primarily serve patients at our Salt Lake and Lehi locations, with occasional coverage in Layton and Provo as needed. Best of all—no weekends required! **Responsibilities** What You’ll Be Doing: + Participate in on-the-job learning across a variety of topics within pediatric orthopedics—including diagnoses, procedures, and workflows—so you can grow your knowledge and confidence over time + Work collaboratively with team members across all departments—we rely on and learn from each other every day + Use EPIC to schedule appointments, complete registration, check patients in/out, and manage work queues + Triage patient phone calls and referrals (paper and electronic) to ensure patients are scheduled in the correct clinics + Collect co-pays and assist with prior authorizations for procedures + Deliver excellent customer service to patients and families, both in person and over the phone + Apply newly learned clinical knowledge to your daily tasks in a fast-paced environment where every day brings something new + Keep things moving efficiently while staying kind, organized, and detail-oriented **Minimum Qualifications** * One year of office experience, customer service experience, or equivalency (one year of education can be substituted for two years of related work experience). * Current, valid Utah driver’s license at time of hire may be required in some areas. This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. Disclaimer This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. **Preferences** What We’re Looking For: + Someone who thrives in a fast-paced, dynamic clinic and is excited by the opportunity to learn something new every day + A flexible team player who is open to change, eager to grow, and motivated to apply new knowledge in real time + A strong communicator who brings professionalism, empathy, and enthusiasm to patient interactions and team collaboration + Someone who values teamwork, asks questions, and contributes to a culture of continuous learning and support **Type** Benefited Staff **Special Instructions Summary** **Additional Information** The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.