**Additional Information** **Job Number** 25143831 **Job Category** Sales & Marketing **Location** Sheraton Manila Bay, M. Adriatico corner General Malvar Street, Manila, Philippines, Philippines, 1004VIEW ON MAP (https://www.google.com/maps?q=Sheraton%20Manila%20Bay%2C%20M.%20Adriatico%20corner%20General%20Malvar%20Street%2C%20Manila%2C%20Philippines%2C%20Philippines%2C%201004) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management POSITION SUMMARY Increases revenues for all property food and beverage outlets, lounge and events by managing and coordinating restaurant private events and activities. Assists in the creation of private event Restaurant sales goals. Develops leads, up-sell events, and book restaurant private event functions. Works with clients and stakeholders within the parameters of established guidelines. Communicates client specifications to outlet managers and chefs to promote proper implementation of client specifications. Provides appropriate revenue and sales reports as required. Updates and maintain outlet web-site information. Follows up with clients after functions and network re-booking of any events for future business. Manages restaurant space and availability use according to established guidelines to promote room to space ratios and event profitability. Maintains and demonstrates strong knowledge of food, beverage and general trends within the hospitality industry. Inspects assigned functions prior to event to verify they adhere to all client specifications. CRITICAL TASKS Duties and Responsibilities CORE WORK ACTIVITIES Building Successful Relationships  Visits neighborhood targets and local small business accounts and coordinates follow up efforts, in close coordination with the Sales Team.  Coordinates with out-of-market account leaders (e.g., Global Account Executives, Senior Account Executives, and Area Account Executives) to coordinate in-market pull through of business in order to grow account share. (e.g., visiting local offices, reviewing solicitation list of opportunities, reader board research, etc.).  Build and maintain strong long term client relationships to encourage repeat business and referrals.  Participates in community and hotel networking events (e.g., Rotary Clubs, Chamber of Commerce, etc.).  Visits neighborhood targets and local small business accounts and coordinates follow up efforts.  Maintains close working relationship with the Club Marriott Team for promotion and selling of our F&B offer and events.  Handles customer care issues and as necessary, refers them to the appropriate owner.  Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.  Manages and maximizes SevenRooms CRM tools to deepen loyalty  Build our database. Coordinate with the Marketing Team to ensure opt-in/opt-out guidelines are followed in line with Data Privacy MIPs.  Executes and supports the company’s customer service standards.  Provides excellent customer service consistent with the daily service basics of the company.  Performs other duties, as assigned, to meet business needs. Managing Restaurant Sales Activities  Increases revenues for all property food and beverage outlets and lounges by managing and coordinating restaurant private events.  Assists in the creation of private event Restaurant sales goals.  Owns the “Culinary Circle” program, including qualifying, contracting and account management per program guidance.  Increases revenues for all property food and beverage outlets and lounges by managing and coordinating restaurant private events.  Develops leads, up-sell events, and book restaurant private event functions.  Works closely with the marketing team and contributes in the conceptualization of seasonal events but not limited to Easter Sunday, New Year’s Eve, Wine Dinner, Discovery Moments, and others  Updates and maintains accurate outlet web-site information. All content and design will come from Marketing.  Communicates client specifications to outlet managers and chefs to promote proper implementation of client specifications.  Provides appropriate revenue and sales reports as required  Follows up with clients after functions and network re-booking of any events for future business.  Conducts regular compset check to keep up with competitor pricing and industry trends.  Maintains and demonstrates strong knowledge of food, beverage and general trends within the hospitality industry.  Inspects assigned events/functions prior to verify they adhere to all client specifications. Providing Exceptional Customer Service  Accountable for customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.  Ensure customer satisfaction by anticipating needs, resolving concerns, and providing personalized service  Provides excellent customer service consistent with the daily service basics of the brand.  Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and verifying their satisfaction before and during their program/event.  Sets a positive example for guest relations.  Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.  Handles guest complaints and disputes following the instant pacification procedures. CANDIDATE PROFILE Education and Experience Required: • Hospitality-related Diploma or GED; experience in the sales and marketing, guest services, front desk, or related professional area. Preferred: • 4-year college degree; previous experience in proactive lead generation in hospitality and sales discipline; knowledge of property-specific business segments (e.g. group, catering, transient); knowledge the hospitality industry. • Bachelor’s degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing, guest services, or related professional area. COMPETENCIES Customer Relations / Building Relationships Provides excellent service, builds trust, anticipates and meets the needs of customers. Takes ownership of customer issues or problems and takes action to bring to quick resolution. • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. • Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Problem Solving and Decision Making Recognizes and resolves problems. Seeks, examines, and interprets information from different sources to determine cause and develop solutions. This includes selecting the best course of action and recognizing when outside advice is needed. Contributing to Teams Relates well to people from diverse backgrounds. This includes being cooperative, approachable, and taking time to listen to and address others' questions or concerns; treating others with kindness, respect, and dignity. Expresses empathy and compassion when dealing with the needs and problems of others. Adaptability/Stress Tolerance Works productively and effectively when faced with stressful work situations and time pressures. Time Management Manages time to ensure that the priority of the activities determines the amount of time and attention received. This includes coordinating daily activities to maximize productivity; keeping self-focused on the priorities for the day and avoiding being sidetracked by less important tasks and activities. Communication Communicates information clearly and politely. Understands key pieces of information and follows instructions. This includes ensuring that the intended message is accurately received, waiting to respond until the person has finished making his/her point, and responding accordingly. Professional Demeanor Presents oneself in a professional manner, makes a good first impression, and will represent the company in alignment with its values. Technical Acumen Understands and utilizes professional skills and knowledge in a specific functional area to conduct. • Sales Call Facilitation - Ensuring that a call serves its sales objectives; maximizing the productiveness of interactions by monitoring and building on customers’ cues. • Sales Disposition - Demonstrating the traits, inclinations, and outlooks that characterize successful salespersons; exhibiting behavior styles that facilitate adaptation to the demands of the sales role. • Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. • Devising Sales Approaches and Solutions- Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales solutions that appropriately consider available facts, constraints, competitive circumstances, and probable consequences. • Sales Opportunity Analysis - Understanding and utilizing economic, financial, industry, and organizational data; accurately diagnosing customers’ business strengths, weaknesses, and key issues that can inform sales strategies and plans. Basic Competencies Fundamental competencies required for accomplishing basic work activities. • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). • Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. • Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. • Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents. • Writing - Communicates effectively in writing as appropriate for the needs of the audience. Leadership / Supervisory Demonstrates loyalty and commitment to the organization and its associates; Supports manager; Holds self and other associates accountable for achieving results; makes decision and commits to a course of action with information available; address conflict in a timely manner; takes action to motivate associates; and demonstrates and provides empowerment. When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.