The Outlet Team Leader is concerned with the efficient and professional service of food and beverages within the restaurant, ensuring that the restaurant returns a budgeted profit through tight cost and stock control. This role directly supervises team members while ensuring that all guests receive optimum service in accordance with the standards, policies and procedures of Hilton.
\nWhat will I be doing?
\nAs the Outlet Team Leader, you will be responsible for performing the following tasks to the highest standards:
\n• Confidently know the food and beverage menu contents and explain them in detail to guests.
\n• Understand dietary requirements and offer appropriate suggestions.
\n• Correctly label buffet dishes.
\n• Keep buffet areas clean at all times.
\n• Make suggestions on the menu that might suit guests of different nationalities.
\n• Familiarize with menu items of all other outlets to recommend guests to other outlets.
\n• Undertake steps to ensure that the cashiers’ desk is ready and set for service.
\n• Check reservations with the Supervisor / Manager and confirm any large bookings for the next service period.
\n• Ensure that everything is clean and tidy, ready for guests to enter the restaurant.
\n• Assist bar attendants and kitchen staff where required and carry out any reasonable duties requested by the Supervisor / Manager.
\n• Greet guests with smiles and offer assistance with coats, bags, etc., introducing yourself.
\n• Escort guests to a table and ask if they would prefer a smoking or non-smoking table.
\n• Greet all guests who walk past your outlet and offer them menus to view when appropriate.
\n• Offer the newspapers to all breakfast guests and any single diners.
\n• Ensure that all service procedures are carried out to the standards required.
\n• Accommodate any guest request or offer appropriate alternatives.
\n• Take personal responsibility for the service experience of all guests in your designated area.
What are we looking for?
\nAn Outlet Team Leader serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
\n• 2-4 years managerial position in a4 / 5-star category hotel.
\n• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
\n• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
\n• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
\n• Strong leadership and training skills.
\n• Outgoing personality and willing to work for long hours.