About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.

Job Responsibilities

General

Is directly responsible for the day to day key processes in his/her area of workWhere applicable, acts as shift leader; leads and motivates colleagues by example and promotes teamworkAssumes training responsibilities when required; demonstrates a high degree of standards awarenessActively offers operational, employee and customer (internal and external) related feedback to managementDisplays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden RuleAdheres to the hotel's code of conduct and grooming & hygiene standardsIs seen as working hands-on, assists colleagues in crunch times; Walks the talkActively participates in briefings and meetings; facilitates communication between employees and managementMaintains a clean and orderly work area and promotes a safe working environmentPerforms any other cognate duties as and when required.

Departmental

Ensures the work area is ready for service with pre- and post-service checks completed, staff immaculately groomed and aware of daily specials and promotional offersPerforms and supervises food & beverage service tasks in accordance with hotel standards; is actively involved in guest service and highly visibleIs thoroughly familiar with wines and menu items and able to compose and recommend menu progression and wine pairing; drives upselling programsProvides genuine hospitality and recognition, engages in guest interactions in a sensitive and appropriate manner, creates personalized experiences; is seen as actively developing a network of regular guestsTakes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occurConducts daily briefings in the absence of management; assigns shifts and duties to junior colleagues; assumes the responsibilities of the Assistant Manager in his/her absenceInspects and ensures the work area is in good physical repair; reports defects and ensures timely rectificationEnsures mise-en-place is complete and manning in place prior to shiftHandles large tables, VIPs and private eventsDescribes food & beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate mannerIs highly sensitive to guest preferences; compiles and documents guest history; offers a special service touch when an opportunity is presentedPerforms accurately all end of shift reports, strictly adheres to cashiering and internal accounting proceduresAssigns opening, closing and side duties to colleagues and ensures completion of tasks

Additional Tasks

Conducts routine maintenance and restaurant housekeeping inspections, operating equipment inventories; submit reports and recommendations.