Job Title: Outlet General Manager – Casa Boho

Department: Food Beverage
Reports To: Director of Food Beverage
Location: Hyatt Regency Phuket Resort (Casa Boho)

Position Summary:

The Outlet General Manager for Casa Boho is responsible for overseeing the daily operations and strategic direction of Casa Boho, a signature rooftop lifestyle dining and bar concept. The role focuses on delivering exceptional guest experiences, achieving financial goals, driving brand identity, and managing a high-performing team.

Key Responsibilities:Operational Leadership

Ensure smooth and efficient operation of the outlet across all shifts.

Maintain high service and hygiene standards in accordance with brand and company expectations.

Coordinate with culinary, bar, and service teams to deliver seamless guest experiences.

Monitor guest feedback platforms (e.g., Medallia, TripAdvisor) and lead service recovery efforts.

People Management

Recruit, train, coach, and lead a diverse team of service and bar professionals.

Conduct regular performance reviews and implement training plans for career development.

Foster a culture of excellence, creativity, and teamwork.

Financial Business Management

Achieve outlet revenue targets, manage cost of sales, payroll, and operating expenses.

Develop and implement marketing and promotional strategies in collaboration with Marketing and FB leadership.

Analyze PL reports, implement corrective actions as needed, and maximize profitability.

Guest Experience Brand Positioning

Uphold and evolve Casa Boho’s identity as a vibrant, trendy, and memorable destination.

Ensure brand alignment in service style, music, atmosphere, uniforms, and overall ambiance.

Drive repeat business and brand advocacy through guest engagement and local community involvement.

Compliance Standards

Ensure compliance with local health, safety, and hygiene regulations.

Maintain all operational SOPs, checklists, and audit documentation.

Participate in hotel leadership meetings and interdepartmental coordination.

Qualifications Skills:

Minimum 3–5 years in a leadership role in a high-volume restaurant, rooftop bar, or lifestyle venue.

Proven experience in managing both FOH and BOH operations.

Strong knowledge of FB trends, mixology, and restaurant technology systems.

Excellent leadership, communication, and interpersonal skills.

Fluent in English; knowledge of Thai or other languages is a plus.

Degree or diploma in Hospitality Management or a related field is preferred.

Job Title: Outlet General Manager – Casa Boho

Department: Food Beverage
Reports To: Director of Food Beverage
Location: Hyatt Regency Phuket Resort (Casa Boho)

Position Summary:

The Outlet General Manager for Casa Boho is responsible for overseeing the daily operations and strategic direction of Casa Boho, a signature rooftop lifestyle dining and bar concept. The role focuses on delivering exceptional guest experiences, achieving financial goals, driving brand identity, and managing a high-performing team.

Key Responsibilities:Operational Leadership

Ensure smooth and efficient operation of the outlet across all shifts.

Maintain high service and hygiene standards in accordance with brand and company expectations.

Coordinate with culinary, bar, and service teams to deliver seamless guest experiences.

Monitor guest feedback platforms (e.g., Medallia, TripAdvisor) and lead service recovery efforts.

People Management

Recruit, train, coach, and lead a diverse team of service and bar professionals.

Conduct regular performance reviews and implement training plans for career development.

Foster a culture of excellence, creativity, and teamwork.

Financial Business Management

Achieve outlet revenue targets, manage cost of sales, payroll, and operating expenses.

Develop and implement marketing and promotional strategies in collaboration with Marketing and FB leadership.

Analyze PL reports, implement corrective actions as needed, and maximize profitability.

Guest Experience Brand Positioning

Uphold and evolve Casa Boho’s identity as a vibrant, trendy, and memorable destination.

Ensure brand alignment in service style, music, atmosphere, uniforms, and overall ambiance.

Drive repeat business and brand advocacy through guest engagement and local community involvement.

Compliance Standards

Ensure compliance with local health, safety, and hygiene regulations.

Maintain all operational SOPs, checklists, and audit documentation.

Participate in hotel leadership meetings and interdepartmental coordination.

Qualifications Skills:

Minimum 3–5 years in a leadership role in a high-volume restaurant, rooftop bar, or lifestyle venue.

Proven experience in managing both FOH and BOH operations.

Strong knowledge of FB trends, mixology, and restaurant technology systems.

Excellent leadership, communication, and interpersonal skills.

Fluent in English; knowledge of Thai or other languages is a plus.

Degree or diploma in Hospitality Management or a related field is preferred.

Job Title: Outlet General Manager – Casa Boho

Department: Food Beverage
Reports To: Director of Food Beverage
Location: Hyatt Regency Phuket Resort (Casa Boho)

Position Summary:

The Outlet General Manager for Casa Boho is responsible for overseeing the daily operations and strategic direction of Casa Boho, a signature rooftop lifestyle dining and bar concept. The role focuses on delivering exceptional guest experiences, achieving financial goals, driving brand identity, and managing a high-performing team.

Key Responsibilities:Operational Leadership

Ensure smooth and efficient operation of the outlet across all shifts.

Maintain high service and hygiene standards in accordance with brand and company expectations.

Coordinate with culinary, bar, and service teams to deliver seamless guest experiences.

Monitor guest feedback platforms (e.g., Medallia, TripAdvisor) and lead service recovery efforts.

People Management

Recruit, train, coach, and lead a diverse team of service and bar professionals.

Conduct regular performance reviews and implement training plans for career development.

Foster a culture of excellence, creativity, and teamwork.

Financial Business Management

Achieve outlet revenue targets, manage cost of sales, payroll, and operating expenses.

Develop and implement marketing and promotional strategies in collaboration with Marketing and FB leadership.

Analyze PL reports, implement corrective actions as needed, and maximize profitability.

Guest Experience Brand Positioning

Uphold and evolve Casa Boho’s identity as a vibrant, trendy, and memorable destination.

Ensure brand alignment in service style, music, atmosphere, uniforms, and overall ambiance.

Drive repeat business and brand advocacy through guest engagement and local community involvement.

Compliance Standards

Ensure compliance with local health, safety, and hygiene regulations.

Maintain all operational SOPs, checklists, and audit documentation.

Participate in hotel leadership meetings and interdepartmental coordination.

Qualifications Skills:

Minimum 3–5 years in a leadership role in a high-volume restaurant, rooftop bar, or lifestyle venue.

Proven experience in managing both FOH and BOH operations.

Strong knowledge of FB trends, mixology, and restaurant technology systems.

Excellent leadership, communication, and interpersonal skills.

Fluent in English; knowledge of Thai or other languages is a plus.

Degree or diploma in Hospitality Management or a related field is preferred.

Job Title: Outlet General Manager – Casa Boho

Department: Food Beverage
Reports To: Director of Food Beverage
Location: Hyatt Regency Phuket Resort (Casa Boho)

Position Summary:

The Outlet General Manager for Casa Boho is responsible for overseeing the daily operations and strategic direction of Casa Boho, a signature rooftop lifestyle dining and bar concept. The role focuses on delivering exceptional guest experiences, achieving financial goals, driving brand identity, and managing a high-performing team.

Key Responsibilities:Operational Leadership

Ensure smooth and efficient operation of the outlet across all shifts.

Maintain high service and hygiene standards in accordance with brand and company expectations.

Coordinate with culinary, bar, and service teams to deliver seamless guest experiences.

Monitor guest feedback platforms (e.g., Medallia, TripAdvisor) and lead service recovery efforts.

People Management

Recruit, train, coach, and lead a diverse team of service and bar professionals.

Conduct regular performance reviews and implement training plans for career development.

Foster a culture of excellence, creativity, and teamwork.

Financial Business Management

Achieve outlet revenue targets, manage cost of sales, payroll, and operating expenses.

Develop and implement marketing and promotional strategies in collaboration with Marketing and FB leadership.

Analyze PL reports, implement corrective actions as needed, and maximize profitability.

Guest Experience Brand Positioning

Uphold and evolve Casa Boho’s identity as a vibrant, trendy, and memorable destination.

Ensure brand alignment in service style, music, atmosphere, uniforms, and overall ambiance.

Drive repeat business and brand advocacy through guest engagement and local community involvement.

Compliance Standards

Ensure compliance with local health, safety, and hygiene regulations.

Maintain all operational SOPs, checklists, and audit documentation.

Participate in hotel leadership meetings and interdepartmental coordination.

Qualifications Skills:

Minimum 3–5 years in a leadership role in a high-volume restaurant, rooftop bar, or lifestyle venue.

Proven experience in managing both FOH and BOH operations.

Strong knowledge of FB trends, mixology, and restaurant technology systems.

Excellent leadership, communication, and interpersonal skills.

Fluent in English; knowledge of Thai or other languages is a plus.

Degree or diploma in Hospitality Management or a related field is preferred.