Our Purpose: We care for people so they can be their best.

Care comes from a place of empathy and authentic human connection. We care by truly seeing people and getting to know them as unique individuals so we can design and deliver personal experiences. We want to make a difference in the lives of all those we touch: colleagues, guests, owners, operators, community members, and shareholders. Being your best is about being your authentic self in each moment – engaged, fulfilled, and ready to take on the world.

Through our values, we put our dedication to caring into action:

Respect:

· Be inclusive

· Value diverse points of view

· Care for people and your environment

Integrity:

· Tell and accept the truth

· Honor your commitments

· Take ownership and act with pride

Empathy:

· Truly listen

· Respond with compassion

· Walk in the shoes of others

Inclusion:

· Seek to understand

· Encourage diverse viewpoints

· Support each other to thrive

Experimentation:

· Be curious and continuously learn

· Experiment generate new ideas

· Make things happen

Wellbeing:

· Prioritize self-care

· Use fun as fuel

· Build connections within your community

Main Duties and Responsibilities:

· Administration

o To assist in the revision and updating of the outlet Departmental Operations Manual on an as-needed basis.

o To assist in the formulation of the Annual Marketing Plan to establish a list of marketing activities in line with the compilation of the Annual Business Plan.

o To maintain the Daily Log Book.

o To assist in planning the outlet’s weekly roster and work schedules to ensure that the outlet is adequately staffed to handle the level of business

o To maintain the outlet bulletin board.

o To submit all guest/staff incident reports.

o To report “Lost Found” items.

o To attend Daily Operations Meetings in the absence of an Outlet Manager.

· Customer Service

o To understand and strictly adhere to the Rules Regulations established in the Associate Handbook and the Hotel’s policy on Fire, Hygiene, Health, Safety, and Environment.

o Ensure that all associates establish a rapport with guests. Handle all guest requests and inquiries on food, beverage, and service.

o To be demanding and critical when it comes to service standards

o To ensure that the Outlet team projects a warm, professional, and welcoming image.

· Operational

o To assist the Outlet Manager/ Assistant Director of Food Beverage in efficiently managing the outlet according to the established concept statement providing a courteous, professional, efficient, and flexible service at all times, following Hyatt Regency Aqaba Ayla Standards of Performance.

o To have full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set.

o To assign responsibilities to subordinates implementing the Multi-Tasking principle and to check their performance periodically.

o To maintain a pool of qualified part-time associates in conjunction with the Human Resources Department.

o To implement flexible scheduling based on business patterns.

o To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.

o To assist in conducting monthly inventory checks on all operating equipment and supplies.

o To assist in controlling the requisitioning, storage, and careful use of all operating equipment and supplies.

o To conduct daily pre-shift briefings to associates on preparation, service, and menu.

o To liaise with the Kitchen on daily operation and quality.

o To have a thorough understanding and knowledge of all food and beverage items on the menu and the ability to recommend Food Beverage combinations and upsell alternatives.

o To handle guest inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow-up with guests.

o To establish a rapport with guests maintaining good customer relationships.

o To ensure that the outlet cashiering procedures are strictly adhered to.

o To ensure that the outlet is kept clean and organized, both at the front as well as the back of the house.

o To liaise and organize with the Housekeeping Department that the established cleaning schedules are strictly adhered to.

· Personnel

o To assist in identifying training needs and plan training programs for the associates.

o To ensure that the outlet associates are Multi Skilling and have the necessary skills to perform their duties through consistent training in accordance with the Annual Training Plan.

o To liaise and inform Food Beverage Department and Human Resources Department of all training sessions.

o To ensure that all associates maintain a high standard of personal appearance and hygiene at all times.

o To conduct staff yearly performance appraisals.

o To ensure that all associates report for duty punctually wearing the correct uniform and nametag at all times.

o To ensure that all associates provide a courteous and professional service at all times.

o To fully support, the Departmental Trainers’ function in the Department assigned.

o To assist in the building of an efficient team of associates by taking an active interest in their welfare, safety, and development.

o To supervise the associates within the department, ensuring that the correct standards and methods of service are maintained as stated in the Department’s Operations Manual.

o To ensure that all associates have a complete understanding of and adhere to the Hotel’s Associate Rules Regulations.

o To ensure that all associates have a complete understanding of and adhere to the hotel’s policy relating to Fire, Hygiene, Health, Safety, and Environment.

Our Purpose: We care for people so they can be their best.

Care comes from a place of empathy and authentic human connection. We care by truly seeing people and getting to know them as unique individuals so we can design and deliver personal experiences. We want to make a difference in the lives of all those we touch: colleagues, guests, owners, operators, community members, and shareholders. Being your best is about being your authentic self in each moment – engaged, fulfilled, and ready to take on the world.

Through our values, we put our dedication to caring into action:

Respect:

· Be inclusive

· Value diverse points of view

· Care for people and your environment

Integrity:

· Tell and accept the truth

· Honor your commitments

· Take ownership and act with pride

Empathy:

· Truly listen

· Respond with compassion

· Walk in the shoes of others

Inclusion:

· Seek to understand

· Encourage diverse viewpoints

· Support each other to thrive

Experimentation:

· Be curious and continuously learn

· Experiment generate new ideas

· Make things happen

Wellbeing:

· Prioritize self-care

· Use fun as fuel

· Build connections within your community

Main Duties and Responsibilities:

· Administration

o To assist in the revision and updating of the outlet Departmental Operations Manual on an as-needed basis.

o To assist in the formulation of the Annual Marketing Plan to establish a list of marketing activities in line with the compilation of the Annual Business Plan.

o To maintain the Daily Log Book.

o To assist in planning the outlet’s weekly roster and work schedules to ensure that the outlet is adequately staffed to handle the level of business

o To maintain the outlet bulletin board.

o To submit all guest/staff incident reports.

o To report “Lost Found” items.

o To attend Daily Operations Meetings in the absence of an Outlet Manager.

· Customer Service

o To understand and strictly adhere to the Rules Regulations established in the Associate Handbook and the Hotel’s policy on Fire, Hygiene, Health, Safety, and Environment.

o Ensure that all associates establish a rapport with guests. Handle all guest requests and inquiries on food, beverage, and service.

o To be demanding and critical when it comes to service standards

o To ensure that the Outlet team projects a warm, professional, and welcoming image.

· Operational

o To assist the Outlet Manager/ Assistant Director of Food Beverage in efficiently managing the outlet according to the established concept statement providing a courteous, professional, efficient, and flexible service at all times, following Hyatt Regency Aqaba Ayla Standards of Performance.

o To have full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set.

o To assign responsibilities to subordinates implementing the Multi-Tasking principle and to check their performance periodically.

o To maintain a pool of qualified part-time associates in conjunction with the Human Resources Department.

o To implement flexible scheduling based on business patterns.

o To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.

o To assist in conducting monthly inventory checks on all operating equipment and supplies.

o To assist in controlling the requisitioning, storage, and careful use of all operating equipment and supplies.

o To conduct daily pre-shift briefings to associates on preparation, service, and menu.

o To liaise with the Kitchen on daily operation and quality.

o To have a thorough understanding and knowledge of all food and beverage items on the menu and the ability to recommend Food Beverage combinations and upsell alternatives.

o To handle guest inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow-up with guests.

o To establish a rapport with guests maintaining good customer relationships.

o To ensure that the outlet cashiering procedures are strictly adhered to.

o To ensure that the outlet is kept clean and organized, both at the front as well as the back of the house.

o To liaise and organize with the Housekeeping Department that the established cleaning schedules are strictly adhered to.

· Personnel

o To assist in identifying training needs and plan training programs for the associates.

o To ensure that the outlet associates are Multi Skilling and have the necessary skills to perform their duties through consistent training in accordance with the Annual Training Plan.

o To liaise and inform Food Beverage Department and Human Resources Department of all training sessions.

o To ensure that all associates maintain a high standard of personal appearance and hygiene at all times.

o To conduct staff yearly performance appraisals.

o To ensure that all associates report for duty punctually wearing the correct uniform and nametag at all times.

o To ensure that all associates provide a courteous and professional service at all times.

o To fully support, the Departmental Trainers’ function in the Department assigned.

o To assist in the building of an efficient team of associates by taking an active interest in their welfare, safety, and development.

o To supervise the associates within the department, ensuring that the correct standards and methods of service are maintained as stated in the Department’s Operations Manual.

o To ensure that all associates have a complete understanding of and adhere to the Hotel’s Associate Rules Regulations.

o To ensure that all associates have a complete understanding of and adhere to the hotel’s policy relating to Fire, Hygiene, Health, Safety, and Environment.