Outcome Claims Officer Job Locations AU-QLD-Eight Mile Plains Requisition ID 2025-98488 # of Openings 1 Job Function Hidden (8718) Job Schedule Permanent Full-Time Overview

 

The Opportunity

Provide Outcomes Help Desk support for Workforce and  Disability EmploymentDeliver expert advice on claims processing to relevant Site team membersEffectively communicate changes in claims processing practices and procedures to the relevant Site team membersCollection of evidence, administration and support to internal audit, Departmental Monitoring visit and Program Assurance activitieContribution to Quality Assurance functions and the overall quality frameworkSeeks out and acts on feedback from the greater business in relation to improvements that can be made within the centralised claiming functionTakes the initiative to keep informed of any new and upcoming changes to Departmental contracts

About you

Reliable, responsible and highly professional in all aspectsStrong attention to detailAbility to develop strong working relationships with key stakeholdersFlexibility to changing priorities and working quickly, effectively and autonomously under challenging time demandsOutcome focussed and goal orientatedAbility to interpret and apply associated guidelines and procedures

Key Skills

Exceptional communication (oral & written), negotiation and interpersonal skillsExcellent organisational and analytical skillsEffective positive problem solving and conflict resolution skillsComputer skills – Advanced Word, Excel, Internet & emailAbility to adapt to using diverse computer systems quickly. 

Benefits

Gender neutral paid parental leave of 12 weeksSuperannuation contributions paid for women during the first 12 weeks of any unpaid parental leave5 weeks annual leave after 3 years’ serviceAccess to long service leave after 5 years’ serviceExtensive leave provisions including domestic abuse, community service, study leaveAbility to purchase or cash out annual leaveEducation assistance and study leaveFlexible working arrangementsProven career development and promotion opportunities

Diversity and Inclusion

 

We are proud to hold the Workplace Gender Equality Agency (WGEA) Employer of Choice Citation and be a recognised Disability Confident Company.

 

At MAX, we value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply. 

We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being.  Our induction and training will provide you with these principles, including having an understanding of children's developmental needs and culturally safe practices.

Next steps

If you have a passion for helping people please click "apply" to find out more about the role.  If you require an adjustment to the recruitment process for reasons of equal opportunity, please call a member of our Recruitment Team on 07 3727 1306 or email max.recruit@maxsolutions.com.au
before you submit your application.

 

 

 

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