Position Description:

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be


Job Title: Senior OSM Infrastructure Support Engineer
Location: Bengaluru
Experience: 4-8 years
Qualification: B.E./B.Tech.
Employment Type: Full-Time
Position ID: J0725-2256

Your future duties and responsibilities:

Key Responsibilities

• Install, configure, and maintain Oracle Service Management (OSM) infrastructure, including servers, databases, and related components.
• Monitor system performance, capacity, and availability to ensure optimal operation of OSM environments.
• Perform regular maintenance, upgrades, and patching of OSM systems to minimize downtime.
• Provide L2/L3 support for OSM infrastructure, diagnosing and resolving complex technical issues.
• Analyze logs, performance metrics, and system alerts to identify root causes of incidents.
• Coordinate with development teams, vendors, and stakeholders to resolve critical issues.
• Optimize OSM infrastructure for scalability, reliability, and performance.
• Implement best practices for system configuration, backup, and disaster recovery.
• Conduct capacity planning to support business growth and new service rollouts.
• Work closely with application developers, network engineers, and other IT teams to ensure seamless integration of OSM with other systems.
• Document system configurations, processes, and troubleshooting procedures for knowledge sharing.
• Provide training and guidance to junior team members.
• Develop scripts and automation tools to streamline repetitive tasks and improve operational efficiency.
• Identify opportunities for process improvements and implement solutions to enhance system reliability.
• Ensure OSM infrastructure complies with organizational security policies and industry standards.
• Implement security patches and updates to protect systems from vulnerabilities.


Required Qualifications

Required qualifications to be successful in this role:

• Education: B.E./B.Tech. in Computer Science, Information Technology, Electronics, or a related discipline.
• Experience: 4-8 years of experience in IT infrastructure support, with at least 3 years working on Oracle Service Management (OSM). Proven experience in managing Linux/Unix-based systems.

Skills: AnsiblePythonSeleniumShell ScriptWebLogic What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.