Practice Manager, Orthodontic Services

For over 45 years Eastern Dental has been providing families with full-service dental care. From children to seniors, our skilled team of dentists and specialists provide the highest level of dental care to ensure healthy and happy smiles. With our personalized service, latest technology and a wide range of services we provide both general dental and specialty services to meet the needs of our patients. From braces to dentures, oral surgery to implants, and crowns to cosmetic dentistry.

The Manager of Orthodontic Services will lead a group of dental offices and will be responsible for providing direction, leadership and development of Eastern Dental’s Orthodontic Department. This position will have full accountability for achieving financial objectives, operating efficiencies, and excellence in patient care.

The Manager of Orthodontic Services will achieve results by maximizing schedules through Front Desk training, operations effectiveness, maximizing growth opportunities, having a strong hold on key organizational initiatives, and ensuring successful implementation in the portfolio offices. The Manager of Orthodontic Services will be fully engaged and heavily involved in driving day to day performance in multiple locations.

A high level of collaboration is required with both corporate and office management concerning company initiatives, dental office management, revenue growth, collections, profitability, communication, motivation, and patient care.

This role will oversee approximately 9 locations in our northern region.

ROLE AND RESPONSIBILITIES:

· Lead the Orthodontic Departments in accordance with national clinical standards, strong guidance and inspire team to excel in areas of performance including patient care, revenue growth, collections and instill a high level of self-accountability on a daily basis

· Provide continuous direction and support to direct reports and raise awareness on operational priorities like productivity, schedule management, case conversion,

billing, authorizations, approvals, claims management, and increasing new patient flow

· Train, mentor, and monitor the Orthodontic staff to be effective and knowledgeable, provide constant coaching and support to make them self-reliant and effective contributors at the Office level

· Oversee and ensure office management and staff are focused on providing consistent, excellent patient experience

· Actively manage patient complaints, resolve all outstanding issues within 24 hours by working with Office Managers, Facility Directors, and staff

· Provide leadership, direction and needed communication to achieve daily, weekly, and monthly budget results and related operating goals

· Actively participate in interviews and recruiting, take initiative and ownership of onboarding process, ensure providers schedules are productive and set up correctly, and provide ongoing support to ensure success

· Conduct weekly visits in each office to ensure consistent, effective, and active presence and conduct operations and performance audits

· Anticipate problems and respond timely to operations and clinical challenges, establish business processes are practices that are intended to deliver expected results

· All other responsibilities as deemed necessary by the Vice President, Operations