ORS SUPERVISOR Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/5059341) Apply  ORS SUPERVISOR Salary $3,831.00 - $7,518.00 Monthly Location Baton Rouge, LA Job Type Classified Job Number ORSSUP-212346-082725CM Department LWC Workforce Support & Training Division Office of Unemployment Insurance Administration Opening Date 08/28/2025 Closing Date 9/2/2025 11:59 PM Central + Description + Benefits + Questions About this Job ORS Supervisor Office of Unemployment Insurance Division: UI BAT Location: Baton Rouge, La Announcement: ORSSUP-212346-082725CM The Louisiana Workforce Commission (LWC) is seeking an ORS Supervisor to join the Office of Unemployment Insurance. This position is responsible for the direct supervision and review of work performed by the benefits staff. Office of Unemployment Insurance Administration (OUIA) Overview: OUIA oversees Louisiana’s Unemployment Insurance (UI) program, which provides temporary financial assistance to eligible workers who are unemployed through no fault of their own. The office manages the full UI lifecycle, including employer tax collection, benefit claims processing, fraud prevention, and appeals. Minimum Qualifications Six years of experience in unemployment insurance, workforce development programs, workers’ compensation, administrative services, or social services; OR Six years of full-time experience in any field plus three years of experience in unemployment insurance, workforce development programs, workers’ compensation, administrative services, or social services; OR A bachelor’s degree plus three years of experience in unemployment insurance, workforce development programs, workers’ compensation, administrative services, or social services; OR An advanced degree in any field or a Juris Doctorate plus two years of experience in unemployment insurance, workforce development programs, workers’ compensation, administrative services, or social services. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. Job Specification The official job specifications for this role, as defined by the State Civil Service, can be foundhere. Job Duties and Other Information Job Duties: •Directly manages adjudication and call center staff who file claims, answer benefit claims questions, make updates to unemployment claims, make decisions and issues determinations on claims, process child support orders, and complete alien verifications involving significant state unemployment insurance benefits, and federal programs including Trade Readjustment Act (TRA), Disaster Unemployment Assistance (DUA), Unemployment Compensation for Federal Employees (UCFE), Unemployment Compensation for Ex-servicepersons (UCX), Emergency Unemployment Compensation (EUC), etc. •Monitors daily adjudication completions and timeliness of adjudications in accordance with federal and state mandates. Monitors calls answered per day by staff. Monitors daily and hourly hold times to ensure customers are assisted promptly in accordance with internal/agency mandates. •Responsible for assigning and reviewing the work of subordinates daily, weekly, or monthly, and assuring that production and accuracy requirements are met. •Conducts annual performance evaluations and initiates performance plans as needed based on evaluation outcomes. •Creates a work environment that respects, appreciates, and accepts the contributions and perspectives of employees. Makes every effort to provide a work environment free from harassing conduct by acting promptly and effectively to stop harassing conduct, by holding employees accountable who have engaged in harassing conduct, and by protecting employees who have reported harassing conduct from retaliation. Adheres to the completion of annual training requirements Position-Specific Details: Appointment Type: This position may be filled as either a Probational or a Job Appointment (open to all qualified applicants); a Promotion (open to all statewide classified and agency-wide permanent status employees); or by Detail to Special Duty. Current permanent status, classified employees may be required to accept a Probational appointment if selected. If filled as a Job Appointment, there is a possibility that this position may be converted to a Probational Appointment should funding become available. How To Apply: No Civil Service test score or assessment is required to be considered for this vacancy. To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their applications to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. *Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete. All applicants selected for employment must submit to drug screening and a background check. For further information about this vacancy, contact: Connie Muse cmuse2@lwc.la.gov The Louisiana Workforce Commission is an equal employment opportunity employer andSAMEagency that serves as a model employer for the recruitment, hiring, and retention of individuals with disabilities. Auxiliary aids and services are available upon request to individuals with disabilities • TDD# 800-259-5154 Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program: Insurance Coverage More information can be found at https://info.groupbenefits.org/ Parental Leave– Up to six weeks paid parental leave More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx Holidays and Leave – State employees receive the following paid holidays each year: + New Year's Day + Martin Luther King, Jr. Day, + Mardi Gras, + Good Friday, + Memorial Day, + Independence Day, + Labor Day, + Veteran's Day, + Thanksgiving Day and Christmas Day. ***** Additional holidays may be proclaimed by the Governor State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase. Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to): + Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system + Teacher's Retirement System of Louisiana (www.trsl.org), + Louisiana School Employees Retirement System (www.lsers.net), among others 01 Are you currently employed with the Louisiana Workforce Commission (LWC) serving with permanent status? (This does not include probational, WAE, restricted, or job appointments). + Yes + No 02 Do you have management experience? + Yes + No 03 Are you familiar with the Unemployment Insurance program? + Yes + No Required Question Employer State of Louisiana Address For agency contact information, please refer to the supplemental information above. Louisiana State Civil Service, Louisiana, 70802 Phone (866) 783-5462 Website http://agency.governmentjobs.com/louisiana/default.cfm Apply Please verify your email addressVerify Email