Job Summary:

Frank Productions is looking for a full-time Orpheum Theater General Manager to join our team in Madison, WI. We are committed to Diversity, Equity, and Inclusion and encourage talent from all backgrounds to apply.

Located in Madison, WI, Frank Productions was established in 1964 and is one of the largest concert promotion companies in the United States. Frank Productions, a joint venture partner with Live Nation, offers full-service concert promotion involved in every facet of live entertainment events, including talent buying, production, ticketing, marketing, sponsorships, and special events. We produce and promote events in arenas, performing arts centers, theaters, clubs and other venues across the U.S. We operate offices and venues in Madison, WI, Nashville, TN, Columbia, MO, and Charleston, SC.

WHAT THIS PERSON WILL DO

Establish and maintain high standards of customer service for staff, customers, and vendorsIdentify and maximize revenue drivers while optimizing the overall guest and artist experienceResponsible for the overall management, communication, and connectivity of venue operations and staffCoordinate day of event activities and matters such as staffing, scheduling, and oversight of artist and VIP activitiesCollaborate with necessary departments to create innovative offerings that drive incremental revenue growth, fan and partner engagement, and profitabilityOversee overhead labor and equipment expenditures, including day to day management of all venue vendors/subcontractors – HVAC, Plumbing, Electrical, Cleaning, Security, Trash/Recycling Work closely with key civic governmental departments, venue landlord, as well as interaction with the community in generalLiaise with appropriate investigative and public safety agencies on matters related to operations, planning, and preventionCoordinate and facilitate event set-up with venue operations crews, including chair-fitServe as main point of contact with shared services for venue needs to include: Facilities Maintenance, Concessionaire, Special Events, Sponsorship and moreImplement security procedures and equipment that ensure guest, employee, artist, and venue safety while meeting department objectives and budgetsCoordinate, schedule, and lead front of house and security staffWork with production on advancing and settlement needsExecute operational expenses and show recap in settlementEnsure venue cleaning schedules are followed and venue is presentableCoordinate venue parking needs for tour and vendor accessCoordinate sponsorship activations as neededUpkeep and maintenance of surveillance systemExcellent working knowledge of Health & Safety protocols in an event venueResponsible for upkeep and oversight on show reports and ROME settlements for assigned venueMaintain a working climate that attracts, retains, and motivates quality personnelEnsure the organization’s mission, values, commitments, goals and culture are upheld and practicedOn site for each event prior to load in and until load outAll other duties as assigned

WHAT THIS PERSON WILL BRING

Minimum 5 years’ experience as a general manager or operations manager in a hospitality related businessMust have expertise in profitability analysis and budgetingAbility to direct a team with leadership qualities that exemplify respect, integrity, teamwork and qualityWillingness to work unconventional hours as job duties demandAbility to handle difficult situations in a professional mannerAbility to quickly adapt and adjust projects to new expectations and directionAbility to work independently and solve problems using sound decision-making skillsAbility to lead and coordinate projectsWillingness to travel, as job duties demandAbility to communicate effectively in a team environment that includes in-person collaboration, group e-mails, and instant messagingProfessional and friendly demeanorStrong verbal and written communication skillsExcellent organizational skills and attention to detailCommitted to learning, and fostering an environment of diversity, equity, and inclusionAbility to learn and work within systems such as MS Office, project management tools, and other company software

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT

Performs duties while standing and walking, including ascending and descending stairsLifts up to 75 poundsCrouches, kneels, twists, bends, and reaches frequentlyOccasionally works at heights above ground levelUtilizes hands and fingers to operate computers and office equipmentRegularly exposed to large crowds and high volumes of noiseOccasionally works in outdoor conditions

This position is expected to work forty (40) hours per week or more. This position is an at-will position, meaning that either party may terminate the employment relationship at any time without notice or cause.

The benefits package includes paid time off (PTO), parental leave, Life Insurance, and Employee Assistance Program (EAP) and the eligibility to participate in the following programs: Health Insurance, Dental Insurance, Vision Insurance, Flexible Spending Accounts (FSA, Dependent Care), and our 401(k) program.

Frank Productions is an equal opportunity and affirmative action employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training and other personnel actions involving persons in all job titles and we take affirmative action to ensure that they shall occur without regard to race, color, religion, sex, age, national origin, disability, genetic information, less than honorable discharge, military status, sexual orientation, gender identity, physical appearance, creed, ancestry, income level or source of income, marital status, student status, arrest and conviction records, use of honesty testing, pregnancy, childbirth, pregnancy-related conditions, the use or nonuse of lawful products off the employers’ premises during non-work hours, declining to attend meetings or participate in communications about religious or political matters or any other characteristic protected by law.