Become a part of our caring community and help us put health first
 With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

We are seeking a forward-thinking and experienced Organizational Effectiveness Lead to join our dynamic Leadership Development team. This role will be responsible for designing and delivering impactful learning experiences, driving capability building, and embedding scalable development strategies across the MarketPoint organization. The ideal candidate brings strong learning design and facilitation expertise, a deep understanding of AI and learning systems, and a passion for creating innovative, high-impact solutions that enhance associate experience and performance.

This individual will serve as a trusted partner to HR, senior leadership, and business stakeholders, aligning development initiatives with strategic goals and Green Glove behaviors. A strong candidate is equally comfortable designing enterprise learning strategy, building practical toolkits, and facilitating engaging workshops or sessions that elevate leadership capability. Experience supporting career pathing, working with top talent, customizing content and coaching frameworks—particularly in sales environments—is highly desirable. The successful candidate will be highly organized, adaptable, tech-savvy, and willing to travel up to 40% of the time to support leadership training across the enterprise.

Key Responsibilities:Learning Design & Facilitation: Create and deliver high-quality learning solutions using adult learning principles, blended methodologies (virtual, in-person, self-paced), and experiential techniques.AI & Learning Technology Integration: Leverage AI-enabled platforms, content curation tools, and learning systems to scale development, personalize learning pathways, and track impact.Program Innovation: Develop and evolve learning toolkits, development journeys, and training experiences that support the Green Glove associate experience, leadership growth, and business performance.Collaboration & Stakeholder Engagement: Partner cross-functionally with HR, business leaders, and SMEs to co-create learning experiences that address real-world challenges and promote strategic alignment.Organizational Development Consulting: Act as a thought partner and internal consultant to leaders, identifying performance gaps and recommending learning interventions to support transformation and growth.Measurement & Evaluation: Define success metrics and evaluate the effectiveness of learning experiences through associate feedback, performance outcomes, and business KPIs.Resource Development: Contribute to the development of enterprise-wide toolkits, onboarding assets, coaching resources, and leader development materials aligned to Humana’s values and enterprise goals.
Use your skills to make an impact
 

Required Qualifications

Bachelor’s degree5+ years of experience in learning design, facilitation, and development program creation.2+ years people management experienceProven expertise in instructional design, adult learning theory, and blended learning approaches.Experience with learning technologies (LMS platforms, content libraries, analytics tools).Demonstrated understanding of emerging technologies and AI applications in learning (adaptive platforms, digital coaches, etc.).Exceptional facilitation and communication skills with the ability to engage diverse audiences across all levels.Strong project management capabilities and experience managing multiple learning projects simultaneously.Ability to build trust and influence at all levels of the organization.Familiarity with leadership competencies, associate engagement strategies, and change management principlesPeople leadership experience, preferably within sales organizations or other performance-driven environments.Willingness to travel up to 40% of the time to support enterprise leadership development.

Preferred Qualifications

Master’s in Organizational Development, Learning & Development, or related field preferred.Certifications in learning, coaching, or leadership assessments (e.g., MBTI, DiSC, CliftonStrengths) are a plus.Experience leading Learning and Design professionalsExperience in career pathing strategy, leadership pipeline planning, or top talent acceleration is a plus.Familiarity with coaching frameworks and tools (e.g., GROW, CLEAR, DiSC, CliftonStrengths) and ability to customize learning content based on team needs.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$104,000 - $143,000 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 08-16-2025
About us
 Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.