Amazon Web Services (AWS) is the world's leading cloud computing platform, serving millions of customers across 190+ countries. We provide scalable infrastructure web services that enable businesses of all sizes to access compute power, storage, and numerous other services on demand. As organizations increasingly migrate to cloud-based solutions, many turn to AWS Professional Services for expert guidance and support. The Order to Cash (O2C) Order and Partner Management team is a crucial component of AWS Professional Services (ProServe), enabling global order processing, invoicing, revenue reporting and forecasting, and financial audit capabilities. We're seeking an experienced, self-directed Order and Partner Manager to support our rapidly growing ProServe practice's internal and partner operations. This role offers unique exposure to ProServe operations while driving scalable solutions that accelerate our enterprise customers' cloud adoption journey. In this role, you will manage daily operations for AWS contract enablement and external partner relationships, oversee subcontracting policy governance, support field teams in agreement creation, and track and process operational requests. You'll also be responsible for troubleshooting issues as they arise, maintaining Salesforce article documentation, providing audit support, reporting program metrics to business stakeholders, and driving process automation and system enhancements to improve operational efficiency. The successful candidate will bring proven Business Operations experience, strong stakeholder management capabilities, and excellent communication skills, along with a demonstrated ability to influence change in fast-paced environments and experience working in high-intensity business settings. This role presents an exceptional opportunity to shape and optimize operations within AWS's fastest-growing business.

Key job responsibilities
• Own Project accounting setup for Professional Services primarily for Greater China Region (GCR) and provide extended support to Asia Pacific Japan (APJ) region as needed
• Provide day to day support to stakeholder inquiries while adhering to defined SLAs and policies
• Evaluate solutions for quality, business impact, and scalability
• Assist in reconciling customer and partner accounts impacting budgets, revenue forecasts and collections
• Facilitate scoping meetings with subject-matter-experts and project leads
• Design and deliver training materials across platforms (Wisdom, Wiki, Training platforms)
• Develop scalable, reusable content for global audiences
• Monitor and improve organizational effectiveness as a trusted advisor
• Implement continuous improvements across order to cash, sales, and program management
• Manage and support Project Accounting for AWS Professional Services, ensuring accurate project setup aligns with the contract
• Develop and maintain reporting mechanisms and dashboards to monitor data quality that have direct impact to the teams Key Performance Indicators (KPI's)
• Work closely with global counterparts and system teams to optimize processes through analysis and automation, recommending system improvements

A day in the life
• Manage Project accounting setup, partner on-boarding, billing, month end reporting and support collection strategies for Professional Services globally and evaluate solutions for quality, business impact, and scalability
• Leverage appropriate tools and delivery methods based on usage, need, and audience

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.