An Order-Taker is responsible for taking Room Service orders in a professional, timely, and efficient manner to deliver an experience that will exceed our Guests' food, beverage, and culinary expectations.
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What will I be doing?
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As an Order-Taker, you would be responsible for the below;
\n\nAnswer guest calls in a warm and friendly manner\nTake orders and manage the service chart\nMonitor activity to determine order flow\nRespond to guest inquiries and requests in a timely, friendly, and efficient manner\nPerform opening and closing duties, as needed\nHelp fellow team members and other departments whenever necessary to maintain a positive working relationship\nAttend all mandatory training as instructed by the management team\nAttend all the daily briefings and meetings together with the team\nReceive complaints and resolve problems\nTo maintain timekeeping and personnel records\nMonitor compliance with safety and hygiene regulations\nMaintaining high levels of communication and teamwork at all times\nAn Order-Taker is always working on behalf of our Guests and other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
\n\n\nExcellent verbal skills\nPositive attitude\nGood communication skills\nCommitted to delivering high levels of customer service\nExcellent grooming standards\nFlexibility to respond to a range of different work situations\nAbility to work on your own or in teams\n\n
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It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
\n\nExperience in Food and Beverage department and/or industry\nPrevious experience of cash handling\nPrevious experience in a similar role\nKnowledge of Food Hygiene Regulations\n\n\n
What will it be like to work for Hilton?
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The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.
\nWe support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
\nWe are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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