Order Taker / Customer Service Representative Requisition ID: 14327 Location: Mississauga, ON, CA, L4V 1S7 Pay Type: Hourly **Company Overview** **COMPANY OVERVIEW** Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us. As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we’re ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment: We’re in every construction market. Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build _your_ ambition. **ABOUT THE ROLE** The Amrize Order Taker / Customer Service Representative plays a significant role in the daily customer service operations. This position’s main objective is to uphold Amrize’s service missions by being Live with customer interactions, acting with Urgency, and being Honest about commitments. The responsibilities include answering customer inquiries in a professional and friendly manner, asking questions to understand customer needs, accurately recording and entering order information into SAP, and alerting the Sales, Operations, and Front-End staff of any service issues that may arise. **WHAT YOU’LL ACCOMPLISH** + Form strong working relationships with customers and other members of the Amrize team, including sales and dispatch. + Become knowledgeable about all products and their applications. + Engage customers professionally and friendly via phone and/or email. + Maintain and use Dispatch Systems for measuring customer delivery performance. + Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviours. **WHAT WE’RE LOOKING FOR** + A minimum of a Grade 12 education or relevant work experience + A minimum of 2 years of experience in order taking or customer service positions + Proficiency in Word, Excel, SAP, Email, and Voip Phone System. + Ability to multitask + Ability to work effectively as part of a team. + Ability to work well under pressure. + Must be detail-oriented, thorough, and accurate. + Effective communication skills. **Additional Requirements:** + Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests. **WHAT WE OFFER** + Flexible Health & Dental benefits coverage for you and your dependents. + A generous Pension Plan designed to support you through various stages of your career and life. + Access to voluntary programs like RRSP and TFSA for future financial planning. + Healthy Living support through an Employee and Family Assistance Program (EFAP), offering confidential assistance for work, health, or life challenges. + Easy access to mental health and well-being support. + Service recognition awards to celebrate your contributions. + Perks & discounts on a variety of products and services. + Access to online learning platforms, financial educational assistance, and a culture that fosters career growth and opportunities. + Financial support for new parents beyond statutory benefits. + An inclusive and welcoming environment where everyone can be themselves. + A collaborative work culture in a supportive and team-oriented work environment + Company-provided personal protective equipment ensuring your safety and comfort on the job. This posting is for an existing vacancy at Amrize Canada Inc. **BUILDING INCLUSIVE WORKSPACES** At Amrize, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you’ll have the chance to build your ambition! Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email recruiting-accommodations@amrize.com . This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process. While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.