Ecolab is looking for an Order Management Representative with Italian and English language

The aim of the position is to deliver frontline customer service to our internal and external customers by managing orders and associated follow-up.

What you'll do:

Placing orders accurately, completely and within agreed deadlines into SAP and by proactively following up on missing pieces of information and exceptions.Effectively communicating with internal and external stakeholders and customers by providing a professional service.Displaying the ability to professionally manage customers and their expectations with the intent to build mutually beneficial and effective relationshipsDelivering first time resolutions to customer queries and problemsDesignated as the single point of contact to provide high level customer service in the local languageWorking collaboratively with team members to meet individual and team targets

What you'll need:

High school diploma or equivalent;Fluent in Italian and English (minimum B2 – verbally and written);German knowledge is considered an advantage;Good MS Office skills;Strong customer orientation;Effective business writing in a professional and friendly approach;Good problem-solving and decision-making abilities;Embrace repetition of core job duties in a fast-paced environment;Minimum 6 months of customer service experience is considered an advantage;Experience using Customer Service software or/and SAP is considered an advantage;No immigration sponsorship offered for this role.

What’s in it For You:

Make a difference: Join us and be part of a stable, growing, global Fortune 500 company where future matters.Work life balance: Enjoy non-traditional work hours that fit the schedule you need; And enjoy a hybrid working mode.We see you: Be recognized for meeting goals, and secure opportunities for advancement.Learning and trainings: Sharpen your professional business acumen.Benefits: cafeteria, medical, dental, vision subscription, stock purchase plan, language learning options and more!

Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.