**Position Profile** The Order Administrator supports the Sales organization by generating profitable, high-quality orders and managing the end-to-end order process for equipment, service, and delivery to Ricoh customers. This role acts as a central point of contact from order booking through billing and funding, liaising with Sales, Billing, Supply Chain, Planning, Enterprise Services, RFS, and third-party lease vendors. The Administrator ensures timely resolution of issues, provides technical assistance, and maintains excellent customer service throughout the order lifecycle. **Key Responsibilities** + Receive and process sales orders from Sales Reps, either as raw data or partially entered orders. + Evaluate order factors affecting revenue and cost (pricing, lease rates, vendor credits, promotions, sales compensation). + Verify product information and pricing against contracts and published structures. + Ensure all supporting documentation is complete and accurate. + Maximize order processing efficiency to meet delivery and invoicing timelines. + Review leasing program results and document accuracy with Sales. + Provide order status updates and reconcile Order Management reports. + Manage Oracle-booked orders from booking through delivery, invoicing, and funding. + Prevent delays and month-to-month order rollovers. + Communicate order status with Sales, Supply Chain, Service Operations, and Finance. + Handle complex customer and lease invoicing disputes. + Initiate and process lease funding; liaise with third-party leasing companies. + Assist with training new employees and support large/complex orders. **Qualifications** + Associate degree or equivalent business experience required; Bachelor’s degree preferred. + 3–5 years of experience in sales, customer service, operations, or finance. + Experience supporting sales/service organizations and managing multiple priorities. **Skills & Abilities** + Proficiency in Microsoft Office (Excel, Word, PowerPoint); Oracle experience preferred. + Strong communication, organizational, and analytical skills. + Accurate typing and data entry. + Ability to train others and collaborate across departments. **Working Conditions** + Office environment with standard lighting, temperature, and noise levels. + Regular interaction with Sales, Operations, and Customer Care teams. + Occasional overtime required to meet deadlines. + Sedentary work with occasional lifting (under 10 lbs). + Moderate dexterity required for computer and office equipment use. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.