Position Profile

The Order Administrator supports the Sales organization by generating profitable, high-quality orders and managing the end-to-end order process for equipment, service, and delivery to Ricoh customers. This role acts as a central point of contact from order booking through billing and funding, liaising with Sales, Billing, Supply Chain, Planning, Enterprise Services, RFS, and third-party lease vendors. The Administrator ensures timely resolution of issues, provides technical assistance, and maintains excellent customer service throughout the order lifecycle.

Key Responsibilities Receive and process sales orders from Sales Reps, either as raw data or partially entered orders. Evaluate order factors affecting revenue and cost (pricing, lease rates, vendor credits, promotions, sales compensation). Verify product information and pricing against contracts and published structures. Ensure all supporting documentation is complete and accurate. Maximize order processing efficiency to meet delivery and invoicing timelines. Review leasing program results and document accuracy with Sales. Provide order status updates and reconcile Order Management reports. Manage Oracle-booked orders from booking through delivery, invoicing, and funding. Prevent delays and month-to-month order rollovers. Communicate order status with Sales, Supply Chain, Service Operations, and Finance. Handle complex customer and lease invoicing disputes. Initiate and process lease funding; liaise with third-party leasing companies. Assist with training new employees and support large/complex orders. Qualifications Associate degree or equivalent business experience required; Bachelor’s degree preferred. 3–5 years of experience in sales, customer service, operations, or finance. Experience supporting sales/service organizations and managing multiple priorities. Skills & Abilities Proficiency in Microsoft Office (Excel, Word, PowerPoint); Oracle experience preferred. Strong communication, organizational, and analytical skills. Accurate typing and data entry. Ability to train others and collaborate across departments. Working Conditions Office environment with standard lighting, temperature, and noise levels. Regular interaction with Sales, Operations, and Customer Care teams. Occasional overtime required to meet deadlines. Sedentary work with occasional lifting (under 10 lbs). Moderate dexterity required for computer and office equipment use.