Summary Job title: Order Management and Procurement Specialist Job ID: 202556740007 Department: Paducah - CED Location: KY-Paducah Description Summary: The Order Management and Procurement Specialist plays a key role in supporting day-to-day sales operations by ensuring accurate and timely processing of customer orders, managing procurement activities, and maintaining clear communication with both internal teams and external customers. This role bridges customer service and purchasing to deliver a seamless order experience, while ensuring product availability and on-time delivery in a fast-paced, technical distribution environment. Reports to: Profit Center Manager Minimum Qualifications: + High school diploma or equivalent + 2+ years of experience in order entry, purchasing, customer service, or sales support + Basic understanding of purchasing processes and inventory coordination + Excellent written and verbal communication skills + Proficiency in Microsoft Office (Excel, Outlook, Word) + Experience using ERP or order management systems Additional Competencies: + Strong organizational skills with attention to detail and accuracy + Ability to manage multiple tasks in a fast-paced environment + Strong problem-solving skills and a proactive approach to customer support + Ability to interpret purchase orders, quotes, and inventory reports Preferred Qualifications: + Associate or bachelor’s degree in business, supply chain, or a related field + 3–5 years of experience in an industrial distribution, electrical supply, or automation-related environment + Familiarity with vendor portals, third-party billing systems, or procurement software + Working knowledge of industrial automation and electrical components Working Conditions: Conditions vary base on needed activities and will include office, warehouse, and external environments. Some activities will include lifting (up to 50lbs), sorting, standing, and possible extreme heat/cold conditions. Supervisory Responsibilities: No Essential Job Functions: + Enter and process customer orders with accuracy and attention to detail + Place purchase orders with vendors and manage order confirmations + Monitor inventory levels and coordinate sourcing from alternate suppliers when needed + Track order status and proactively communicate updates to customers and sales teams + Upload invoices and documentation to third-party billing portals as required + Resolve order discrepancies, delays, or backorders with vendors and internal teams + Maintain strong working relationships with vendors, warehouse personnel, and sales staff + Assist in improving order workflow and sourcing processes to enhance efficiency + Support customer service by answering order-related inquiries and ensuring satisfaction + Utilize ERP and CRM systems for order tracking, inventory management, and reporting + Answer and respond to customer calls and emails. + Make deliveries as needed by operating a light van or delivery truck CED is an Equal Opportunity Employer - Disability | Veteran Other Compensation: The following additional compensation may be applicable for this position: + Profit Sharing Benefits: Benefits available for this position are: + Insurance - Medical, Dental, Vision Care for full-time positions + Disability Insurance + Life Insurance + 401(k) + Paid Sick Leave + Paid Holidays + Paid Vacation + Health Savings Account (HSA) and matching + Dependent Care Flexible Spending Account (FSA) + Teledoc + Paid Pregnancy & New Parent Leave