Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

18,000 trained professionals350+ locations worldwideFortune 500Globally unified systems

Job Description

Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Order Management department.

Ensure smooth and timely freight process flow.Ensure accurate and timely data entry into our operating system.Track and trace Order Management files.Monitor shipment reports to ensure total customer satisfactionEnsure documents are timely sent and arrival notice communicated to destination for Export shipments.Ensure accurate and timely client and vendor billing.Interact with our customers, arranging their international shipments, meeting customer service standards.Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others).Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS), Audit requirements, external government regulations or customer’s policies / requirements.Understand department process flow, constantly looking for areas of improved efficiency.Ensure all customers standard operating procedures are followed and updated in the DLSOP.Meet KPI standards, per company procedure.Overseas communications, timely responses to emails and requests (internal and external)Provide Exceptional Customer Service to clients and ensure handling shipments and requests professionally

QualificationsUnderstanding transportation process of all models is a plusGood computer skills (e.g., MS Excel, MS Word) Fluent in English1-2 years of experience in operations & customer service in freight forwarding or logistics industry.Excellent organizational skills, time management skills in addition to a professional mannerPositive and willing to help attitudeEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive resultsOpen to feedback

Additional Information

Expeditors offers excellent benefits:

Paid Annual and Sick LeaveHealth/ Medical InsuranceEmployee Stock Purchase Plan (ESPP)Training and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program Bonus