Order Management Specialist

 

Job Overview:

 

Fortinet is looking for an Order Management Specialist to join our EMEA team, based in Frankfurt. In this role, you will ensure that Purchase Orders are processed accurately and in a timely manner.  With a designated set of accounts, that you will manage on a day-to-day basis. You will work with cross-functional teams and Customers to ensure positive customer experience while driving order issues to closure.

Responsibilities

 

Interface with Customers, Sales, and other departments regarding order issues Review Sales Order documentation for completeness and accuracy Work closely with Operations, Shipping, and Sales to ensure terms and conditions are properly met. Ensure on time booking of all order types. Resolve all backlog issues including order hold release, product configuration issues, item number discrepancies and missing Purchase Order requirements. Ensure orders adhere to documented Booking Criteria policies and SOX procedures. Provides quarter and month-end support as needed to achieve corporate goals.  Understanding of all relevant company policies, procedures and systems.

 

Qualifications

 

ERP experience (Order Management) required, preferably Oracle. Previous Order Management experience required. CRM experience preferred, especially Salesforce.com

 

Personal Attributes / Competencies

 

Ability to support and embrace change Will be an excellent team player who respects other ideas and is a sound listener. Attention to detail. The ability to work under pressure and manage a busy workload. A confident and professional communicator to effectively communicate with all levels of Internal and External personnel Exudes a professional presence and posture.. Previous Order Management experience required.  Highly motivated and tenacious with the ability to self-manage where necessary.