At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Order Handling Manager

 

Your Role and Responsibilities

In this role, you will have the opportunity to provide customer support, order and payment-related assistance and perform daily order handling operations to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement the customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting the achievement of established targets by overseeing progress and implementing improvement actions as needed.

The work model for this role is : #Li-Hybrid

This role is contributing to the ABB Oy, Distribution Solutions and is located in Vaasa, Finland.

You will be mainly accountable for:

Acting as the first point of contact for customer queries and orders and ensuring the resolution of customer issues

Focusing on the achievement of defined targets, including on-time delivery and requested on-time delivery

Processing orders by coordinating with Sales, Production, SCM, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products.

Our Team Dynamics

You will join a dynamic team responsible for ensuring that order handling and customer service, to external and internal clients, are handled according to defined plans and schedules. Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems.

Qualifications for the Role

A Bachelor`s Degree in Business or related major

A few years of experience in order handling and customer service

Good teamwork and collaboration skills with a customer-focused mindset

Fluency in Finnish and English, both written and spoken

Ability to work efficiently in a fast-paced production environment and ability to respond quickly to customer needs

Good knowledge of SAP SD-module is seen as an advantage

What’s in it for you?

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. 

Benefits

Our culture and benefits reflect our values: courage, care, curiosity and collaboration. The most appreciated benefits according to our personnel are at the moment e.g. an annual performance bonus, employee share acquisition program, continuous learning opportunities, bicycle and other wellbeing and family benefits. We have a hybrid working model. 

More about us

ABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium-voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability™ enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low-voltage switchgear for the ANSI standard markets.

If you have questions, please contact, Order Handling Manager Anu Perkkiö, tel. +35850 334 2689. Please note the following call times: available after summer vacation from August 4th onwards.  Please apply for the position by August 10th, 2025. We look forward to receiving your application.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.  

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.