Order Fulfillment Support
Sensata Technologies, Inc.
The Order Entry Support is responsible for processing customer orders, providing exceptional customer service, and supporting various departments within the organization.General Responsibilities
• Processes customers orders ensuring they are processed in a timely manner using the company's order management system
• Verifies order details, including product codes, quantities, pricing, and shipping information, to ensure accuracy and completeness
• Communicates with customers via phone, email, or other channels to clarify order details, providing order status updates, and address inquiries or concerns
• Coordinates with warehouse and logistics teams to ensure timely fulfillment and delivery of orders, and resolves any issues or delays that may arise
• Maintains accurate records of customer orders and updates order status, tracking numbers, and other relevant information in the order management system
• Supports with problem resolution for order-related issues, such as discrepancies, errors, or returns, by liaising with other departments and providing timely solutions
Experience / Qualifications
• Relevant work experience or knowledge of the role
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong organization, planning and time management skills to achieve results
• Holds self-accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Processes customers orders ensuring they are processed in a timely manner using the company's order management system
• Verifies order details, including product codes, quantities, pricing, and shipping information, to ensure accuracy and completeness
• Communicates with customers via phone, email, or other channels to clarify order details, providing order status updates, and address inquiries or concerns
• Coordinates with warehouse and logistics teams to ensure timely fulfillment and delivery of orders, and resolves any issues or delays that may arise
• Maintains accurate records of customer orders and updates order status, tracking numbers, and other relevant information in the order management system
• Supports with problem resolution for order-related issues, such as discrepancies, errors, or returns, by liaising with other departments and providing timely solutions
Experience / Qualifications
• Relevant work experience or knowledge of the role
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong organization, planning and time management skills to achieve results
• Holds self-accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
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