**Job Description** **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Possible.** **Job Description Summary** You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets. **Job Description** You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets. + Manage the order fulfilment process, respecting the customer segment and channel mix + Balance supply constraints and delivery of service levels through cross-functional alignment + Use appropriate tools and processes such as availability checks and stock allocation rules + Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs **Revenue/Order Management** + Receive and process order both EDI and manual order + Ensure quality control of orders with no reject and error. + Process order premium to customer (FOC) + Confirm all items orders are include and align with customer shelf life criteria. + Coordinate with DKSH for expedite order and manage booking with logistics provider + Accountable for managing the order fulfilment process + Consistently checking the ability to fulfil orders + Responsible for defining and alignment with the Sales Team, the order fulfilment principle for each customer + Implement stock allocation process and prioritize orders/ customers + Monitor ordered quantities vis-a-vis the set quota + Support Finished goods near expiry flush -out programs + Accountable for order interface to system process implementation to ensure system alignment + Accountable for efficient order management process, continuously aiming for process improvement and simplification to reduce complexity **Returns Management** + Process sales return when receive RTV from customer and create GR document and CN **Sales Support** + provides relevant data which are useful in making decision for Customer and Category Team in driving service improvement and revenue achievement. A desire to drive your future and accelerate your career and the following experience and knowledge: + 3 years of experience in customer service, logistic, order fulfillment work with FMCG company will be preferable + Good at Microsoft office, Excel and DEI Order or SAP will be advantage + Good numerical, analytical and logical reasoning skills + Good at customer-facing role within customer service, logistics or sales + Experience in an order-to-cash environment + Experience in customer service, logistics and sales + Good knowledge of the total supply chain/order-to-cash process + Strong analytical and problem-solving skills + Good English and Thai communcation skills No Relocation support available **Business Unit Summary** **Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like** **_Oreo_** **and** **_Tiger_** **biscuits,** **_Kinh Do_** **mooncakes,** **_Jacob’s_** **crackers,** **_Cadbury Dairy Milk_** **chocolate,** **_Tang_** **powdered beverage,** **_Halls_** **candy and** **_Eden_** **cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate.** Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. **Job Type** Regular Order Management (OTB) Customer Service & Logistics At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity! Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.