Queretaro, MEX
22 hours ago
Order Entry Specialist EESS
**What you’ll do:** **Job Summary** Analyze and coordinate priorities of sales orders and keep track of performance to insure 100% on – time delivery of product to the customer. Maintain an effective communication system with customers for the solution of problems and claims. **Job Responsibilities** - Receive and assess orders for clean-up and creation in VISTA, as applicable. - Assure proper order entry and send orders’ acknowledgment to Clients. - Daily keep track of order performance, indicating shipping detractors and updates clients as needed. - Maintain customer service performance measurement (on time delivery / forecast performance, claims, invoicing, etc.). - Receive sales representative service calls and/or emails to align priorities and to provide status. - Manages and solves client claims. - Resolve with accounting shipments discrepancies and credit customer, as applicable. - Interface with district operating centers, materials planning, sales representatives, order center, material sending sites, and credit representatives. - Be proactive in identifying customer requirement problems. - Maintain professional, effective communication channels with internal/external customers (electronically, memo, verbal). - Perform other duties as required **Qualifications:** **Education level required** + Bachelor degree from an accredited institution is necessary. **Years and area of experience required** + Minimum 1 year customer interaction/support experience **Skills:** **Technical knowledge** + Experience with SAP and/or Vista + Excellent understood and manage of computer packages, web pages and emails + Ability to read, listen and write in English (Intermediate proficiency) **Soft skills** + Accountable + Efficent + Learner
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