Order Entry Specialist EESS
Eaton Corporation
**What you’ll do:**
**Job Summary**
Analyze and coordinate priorities of sales orders and keep track of performance to insure 100% on – time delivery of product to the customer. Maintain an effective communication system with customers for the solution of problems and claims.
**Job Responsibilities**
- Receive and assess orders for clean-up and creation in VISTA, as applicable.
- Assure proper order entry and send orders’ acknowledgment to Clients.
- Daily keep track of order performance, indicating shipping detractors and updates clients as needed.
- Maintain customer service performance measurement (on time delivery / forecast performance, claims, invoicing, etc.).
- Receive sales representative service calls and/or emails to align priorities and to provide status.
- Manages and solves client claims.
- Resolve with accounting shipments discrepancies and credit customer, as applicable.
- Interface with district operating centers, materials planning, sales representatives, order center, material sending sites, and credit representatives.
- Be proactive in identifying customer requirement problems.
- Maintain professional, effective communication channels with internal/external customers (electronically, memo, verbal).
- Perform other duties as required
**Qualifications:**
**Education level required**
+ Bachelor degree from an accredited institution is necessary.
**Years and area of experience required**
+ Minimum 1 year customer interaction/support experience
**Skills:**
**Technical knowledge**
+ Experience with SAP and/or Vista
+ Excellent understood and manage of computer packages, web pages and emails
+ Ability to read, listen and write in English (Intermediate proficiency)
**Soft skills**
+ Accountable
+ Efficent
+ Learner
Por favor confirme su dirección de correo electrónico: Send Email