At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Service Operations Manager

 

In this role, you will have the opportunity to be responsible for accurately recording customer purchase orders in the order management system. Each day, you will ensure timely cross-functional issue resolution, including order cleaning for both manual and electronic orders. You will also showcase your expertise by utilizing the necessary tools and adhering to Service Level Agreements.

You will be mainly accountable for:

Handling pro-active communication with customers and internal functions in order to guarantee customer satisfaction (e.g. Customer surveys)Managing clean order entry according to the relevant requirements (prices, quantities, dates, customer and company data, etc.) to allow order execution in the system (SAP)Monitoring and following up cases as needed. Communication with customers for overdue handlingPreparing, collecting and archiving documentation regarding the orders (invoices, SOX documents, VAT exemption documents etc.)Cooperating with Accounting Department and supply chain team for maximizing results in delivery and suppliers handling using ABB systems and platforms

Qualifications for the role:

Bachelor’s Degree1-2 years of experience in relevant fieldStrong Computer literacy (MS Office, Outlook)Excellent command of Greek & English languageKnowledge of CRM systems (SAP)A collaborative, solution-focused approachSelf-motivation, strong written and spoken communication skills

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.