Description Primarily responsible for assisting the sales organization with order processing, problem solving, responding to order status inquiries, and any additional activities contributing to higher level support of customer needs. Primary Responsibilities - Processing roughly 20+ orders a day: this group bridges between the sales department and fulfillment/shipping teams. - The responsibilities of this position are order entry, to communicate and coordinate activities with customers, other entities and Sales Reps internally to get orders processed and shipped out. - Provide product and pricing information to customers via email. - Proactive monitoring of key customer or product orders to ensure smooth fulfillment. Day To Day: Calling will not be the primary part of communication with these parties (5 or less calls a day). It will be via email with internal vendors customers and employees. - Enter orders into the company ERPs (MAS/AX), accurately and efficiently, obtaining clarification from the Customer, Sales rep, Finance, etc. as necessary. - Primary point-of-contact to customer post-sale for non-technical problems and questions related to their order. Ensure customer’s needs and expectations regarding their order are met. Follow through with requests to completion or escalate when appropriate. - Contribute to the maintenance of lasting relationships with customers through knowledgeable communication and proactive resolution of questions or issues. Manage all aspects of order cycle as necessary to ensure customer satisfaction. - Provide non-technical product and pricing information to customers through email or other channels as needed. Qualifications 1+ year of manufacturing customer service experience Experience with a CRM or ERP system Pay and Benefits The pay range for this position is $21.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Minneapolis,MN. Application Deadline This position is anticipated to close on Aug 10, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.