Become part of our success story and support our F&B team. As part of the customer service team, you will take care of our customers' concerns and handle orders in the perfumery and cosmetics sector.

We are looking for a full-time Order & Customer Service Specialist as soon as possible for our office in Warsaw.

This role closely partners with colleagues at all levels across both the F&B team and wider business. As such, the role requires a capable communicator who can spot opportunities to create regional consistency and who is able to set clear expectations of both team members and stakeholders.

You are diplomatic, detail-oriented, service-minded and driven by the opportunity to provide first class support. You have a positive can-do attitude, as you will have to juggle the various demands of a fast-paced business environment.

YOUR ROLE

You will be responsible for the following activities:

Entering orders into the goods management system and checking them on an ongoing basis.Answering incoming telephone/email queries regarding delivery dates, product availability etc.Supporting the processing of complaints and managing the order process.General administrative tasks.You’ll play a key role in delivering top-tier service experiences.You shall be responsible for the precision and correctness of documentation.You will Ensure all complaints are processed in a timely manner, including telephone and email customer support.Ongoing communication and coordination with external carriers and central customer service in Paris (order tracking, delivery documentation, etc.).Interaction and proactive collaboration with all departments of the company, in particular with the commercial department.

WHAT YOU BRING

You are friendly, open and enjoy interacting with our customers on a daily basis. You perform your tasks conscientiously and with great attention to detail without losing sight of the essentials. You also have the following profile:

You have successfully completed a professional business educationStrong service and customer orientationPrecise, independent, and fast working styleStrong teamwork and communication skillsExperience with MS-Office (especially Excel)Very good knowledge of Polish and English

WHAT WE OFFER

A strong brand in the luxury industry and an attractive working environmentA culture where we value passion, respect, humanity, honesty and responsibilityA diverse, collaborative and inclusive teamEmployee benefits: e.g. healthcare, life insurance, sport card, cafeteria and moreModern workplace and great location, right in the city center of Warsaw