Order Center Supervisor
Bachman's Inc.
Order Center Supervisor
Full Time Position: Sunday-Saturday with shifts within 7am-5pm, and rotating weekends
Bachman’s is committed to creating a caring environment while inspiring a passion for bringing beauty to life.
Are you looking for steady, full-time, employment with great benefits? Do you want to work for a company that cares about its employees? Are you looking for a positive work environment and a team atmosphere? Don’t wait, apply now!
POSITION DUTIES:
+ Answer questions and assist associates in order entry and maintenance systems
+ Verify all on hold orders and print order information for correct and concise content
+ recognize communicate and solve system problems, slowdowns and malfunctions
+ Provide daily supervision and work direction to ensure productive use of all team members in Order Center
+ Team member scheduling
+ work with retail, delivery, production and support departments to resolve external and internal customer issues
+ work to identify trends in quality and service issues, bringing to management as needed
+ Answer customer calls as needed
+ Perform administrative duties
+ assist with training needed
+ work with Mercury Direct and Dove Plus computer systems to accept and reject wire orders as appropriate
+ Support Order Center Assistant Manager and Group Manager as needed.
QUALIFICATIONS:
+ Strong verbal and written communication
+ Good technical knowledge including POS, Windows and Excel
+ Ability to provide leadership to train delegate and motivate staff
+ Able to work at a fast pace
+ Demonstrates strength in employee relations and customer service
+ Strong attention to detail is required
+ Developed problem solving skills
+ Ability to support and work as a team
+ High Energy Level
+ Minimum one year work experience on Bachman's Order Center or equivalent experience
+ Strong time management skills
+ Able to work in a team environment
+ Ability to delegate with solid follow through practices
BENEFITS:
+ Medical Insurance
+ Health Savings account/PPO
+ Dental Insurance
+ Vision
+ Life and AD&D
+ Disability, Accident, Critical Illness
+ 401(K)
+ ID Watchdog
+ Pet Insurance
+ Wellness
+ Employee Assistance program (EAP)
+ PTO
+ Paid Holidays (6/year)
COMPENSATION: $19.00/hour
Don't settle, come grow with us!
Bachman's is an Equal Opportunity Employer
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